3CX Phone
by 3CX
by 3CX
Profile Information Last updated on: 29 July 2024
Profile Information Last updated on: 29 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by 3CX
by 3CX
Profile Information Last updated on: 29 July 2024
Profile Information Last updated on: 29 July 2024
3CX is a comprehensive business phone system designed to cater to the needs of small to medium-sized businesses (SMBs) and larger enterprises. It offers a range of features that facilitate remote work, customer interaction, and efficient call management. The company emphasizes cost savings, ease of use, and robust functionality.
3CX was founded in 2005 by Nick Galea. The company launched its first product, the 3CX Phone System, as a free IP PBX in 2006. The first commercial edition was released in 2007. Over the years, 3CX has expanded its product offerings and capabilities, including video conferencing and integrations with various communication platforms.
3CX has not publicly disclosed detailed funding rounds, but its current valuation is estimated at $500 million. The company generates an estimated annual revenue of $74.4 million and has grown its employee count by 16% to 208 employees.
Unified Communications: Phone calls, video conferencing, live chat, Facebook, and WhatsApp messaging.
Video Conferencing: Supports up to 250 participants with features like screen sharing and whiteboarding.
Mobility: Accessible via iOS and Android apps.
Call Center Features: Call recording, call queues, skill-based routing, and CRM integration.
eWorks Technologies (2013): Introduced video conferencing features.
Elastix Project and PBX in a Flash (2016): Expanded PBX capabilities.
Askozia (2017): Added the Call Flow Designer.
Integration with Microsoft Teams: Allows direct routing through the Microsoft platform (2021).
3CX emphasizes innovation, security, and customer satisfaction. The company has implemented a 7-Step Security Action Plan following a significant security breach in March 2023. It also values flexibility and simplicity in its product design, making it accessible for businesses of all sizes.
3CX serves over 350,000 customers in 190 countries, including notable clients like Air France, NHS, Best Western, and PepsiCo. The company has a strong community of users and partners, providing extensive support and resources through forums, live chat, and dedicated email support.