Easy setup and installation compared to other self-hosted phone systems.
Highly customizable, allowing full control over the system.
Free video conferencing software included with all plans.
Built to scale, suitable for large companies and call centers.
Integrates well with popular CRMs and help desk software.
Cost-effective solution compared to some alternatives.
Good sound quality and uptime when properly configured.
Useful features like call recording, logging, and chat system.
Mobile app availability for remote work.
Call quality issues, especially with softphone apps - described as "tinny," "flakey," or "poor".
Outdated and rigid user interface compared to modern contact center software.
Limited support, especially for lower-tier partners or non-partners.
Frequent changes to features and roadmap, causing frustration for partners and users.
Issues with company management and treatment of partners.
Some users report needing to constantly "fix" or "reengineer" the system.
Complaints about audio quality, even on internal calls.
Difficulties with codec settings and prioritization.
Requires significant IT resources to implement and manage effectively.
Some users report connectivity issues and interruptions in service.
3CX Phone
By 3CX
