OnviCord PRO

OnviCord PRO is a call recording and monitoring software solution designed for contact centers and enterprises. Available as both on-premises and cloud-based options, this versatile product offers a cost-effective way to record and monitor interactions across multiple or remote sites. The software enables organizations to evaluate and optimize the performance of their people, processes, operations, and technology, providing valuable insights into customer interactions and employee performance. OnviCord PRO has ability to aid in training and quality assurance efforts. By monitoring interactions, managers can assist agents and employees with adherence to policies and scripts, ensuring consistent service quality. The software also offers powerful search and analysis capabilities, allowing managers to easily access and examine recorded interactions in real-time or using historical data. This quick and secure access to information enables managers to make informed decisions and respond promptly to any issues that may arise.

The strong emphasis OnviCord PRO places on data security and regulatory compliance sets it apart even more. This integration shows the software's dedication to security by integrating OnviSource PCI, which uses desktop analytics to detect and protect sensitive data in real-time. In addition to call recording, this functionality allows screen capture using the Pictora Screen Capture feature. A further degree of security is added by the support for Lightweight Directory Active Protocol (LDAP) authentication. OnviCord PRO's sophisticated security features make it a great option for businesses that value both operational enhancement and rigorous compliance with industry standards, potentially offering it a competitive advantage over alternatives with less extensive security features.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)