The Horizon Cloud Phone System is a hosted VoIP solution tailored for businesses seeking a flexible and scalable communication platform. It is designed to enhance efficiency and customer interaction by integrating seamlessly with various devices and CRM systems. Its cloud-based nature ensures access from anywhere, promoting remote work and operational flexibility.
Horizon is a product of BDM Voice, a UK-based provider of communication and IT solutions. Founded in 2005, BDM Voice specializes in telephony, IT services, and connectivity solutions. Over the years, the company has expanded its portfolio to include modern cloud-based offerings like the Horizon Cloud Phone System.
BDM Voice operates as a private company and focuses on service delivery and customer satisfaction. Specific funding rounds or valuation details are not publicly disclosed.
The Horizon Cloud Phone System is equipped with advanced telephony features, including:
Call Management: Call recording, call queuing, and skills-based routing to improve efficiency.
CRM Integration: Compatibility with platforms like Salesforce and Microsoft Dynamics to streamline customer interactions.
Flexibility: Web-based access for remote work and integration across multiple devices.
Unified Communication: Offers voice, email, and chat integration to enhance collaboration.
The system is complemented by additional services like Horizon Contact Centre, providing businesses with tools for multichannel communication and customer engagement.
BDM Voice consistently updates its offerings. Features like real-time reporting, call-back options, and web-based interface improvements demonstrate their commitment to staying current with industry trends.
The company emphasizes customer-centric values, focusing on providing tailored solutions and exceptional support. It maintains policies on data protection, anti-bribery, and equality, reflecting a commitment to ethical practices and inclusivity.
Horizon Cloud Phone System serves a diverse range of businesses, from small enterprises to larger organizations, particularly those seeking scalable and reliable communication solutions. Its cloud-based architecture and CRM integrations make it a preferred choice for businesses looking to enhance customer service and internal collaboration.
Horizon Cloud Phone System
By BDM Voice Ltd
