Horizon Cloud Phone System

Horizon Cloud Phone System typical implementation process:

1. System Requirements: Ensuring that all required hardware and software meet the system requirements to avoid a nonfunctional deployment.

2. Deployment and Installation Workflow: Installing the components, setting up the hosted virtual desktops, and configuring the Cisco JVDI Client.

3. Configuration: Creating a CSF device and a directory number for each user, and configuring the phone button template.

Horizon Cloud Phone System customization process:

1. Cisco Jabber Softphone for VDI: Allows for customization of the user interface and integration with other Cisco products.

2. Power Platform: Enables citizen developers to rapidly create rich content and provides robust automation, data analysis, and visualization capabilities.

3. Teams Telephony: Offers cloud-based telephony solutions that can be customized to meet the needs of different organizations.

Horizon Cloud Phone System training:

• Deployment and Installation Guide: A comprehensive guide that provides step-by-step instructions for deploying and installing the software.

• Release Notes: Documents that provide important information about new features, limitations, and restrictions that may affect deployment.

Horizon Cloud Phone System security measures:

1. Cisco JVDI Client: Requires the addition of the client as an exception in the Windows Firewall to ensure secure communication.

2. Enterprise Voice, Video, and Messaging SRG: A Security Requirements Guide (SRG) used for all implementations of VoIP and legacy telephony network integration, video teleconferencing, and collaboration software.

3. Policy Management as a Service: A solution that provides a good foundation of policies referenced to standards, ensuring ongoing audit and best practice alignment.

Horizon Cloud Phone System releases updates automatically every night, ensuring that the system is continually upgraded with the latest software version.This process is managed centrally, eliminating the need for on-site maintenance or manual updates.

Horizon Cloud Phone System data ownership and portability:

1. Data Ownership:

   • The Horizon service allows businesses to manage their telephony environment, including the control and administration of data, through a web portal.

   • Businesses retain ownership of their data, and the system is designed to ensure that administrators can configure and manage the system according to their organization's needs.

2. Data Portability:

   • The Horizon system supports data portability, allowing businesses to transfer their data as needed. This is facilitated through features such as the ability to export call logs, recordings, and other telephony data.

   • The system's integration capabilities with other business tools and applications, such as CRM systems, further enhance data portability by allowing seamless data transfer between different platforms.

3. Compliance with Regulations:

   • The Horizon service complies with relevant data protection regulations, ensuring that data portability requests are handled in accordance with legal requirements. This includes adhering to guidelines set by data protection authorities, such as the European Data Protection Board (EDPB), which emphasize the right to data portability and the need for interoperable systems.

4. Technical Measures:

   • The Horizon platform includes technical measures to support data portability, such as secure data transfer protocols and the ability to configure and manage data access through the web portal.

Horizon Cloud Phone System terns and conditions:

1. Contract Renewal:

   • Automatic Renewal: Upon expirationof the initialcontract term, the agreementwill automaticallyrenew for successiveone-year termsunless terminatedor canceled pursuantto its terms.

   • Renewal Notification: Customersare typicallynotified of therenewal termsand any changesto the termsof service. Ifcustomers donot agree withthe modifications, they must notifythe providerin writing withina specified period, usually 30 days.

2. Cancellation:

   • Notice Period: A minimumnotice periodis required forcancellation. For example, some servicesrequire a 30-day writtennotice to cancelthe service.Othersmay require a90-day noticeperiod afterthe minimum termhas been completed.

   • Early Termination Fees: If a customercancels the contractbefore the endof the minimumterm, they maybe subject toearly terminationfees. These feescan cover fixedperiodic chargesfor the remainingterm, administrativecosts, and otherexpenses incurredby the provider.

   • Return of Equipment: Upon cancellation, customers maybe required toreturn any rentedor leased equipment. Failure to returnthe equipmentcan result inadditional charges.

   • Pro-rata Billing: If servicesare added orcanceled mid-month, billingis often adjustedon a pro-rata basisto reflect theactual usageduring the billingcycle.

3. Force Majeure:

   • Exemptions: Neitherparty will beresponsible forfailure or delayin performanceif caused byevents outsidetheir reasonablecontrol, suchas acts of war, natural disasters, or governmentrestrictions.

Horizon Cloud Phone System adheres to the following compliance standards:

1. Data Protection and Privacy:

   • GDPR Compliance: The service complies with the General Data Protection Regulation (GDPR) for handling personal data within the European Union.

   • Data Encryption: The service employs encryption protocols to protect data during transmission and storage, ensuring compliance with industry standards for data security.

2. Security Standards:

   • Penetration Testing: Regular penetration testing is conducted at least every six months to identify and mitigate security vulnerabilities.

   • NIST Guidelines: The service adheres to security guidelines provided by the National Institute of Standards and Technology (NIST), specifically NIST SP 800-58, which outlines security considerations for VOIP systems.

3. Service Level Agreements (SLAs):

   • Uptime Guarantees: The service typically includes SLAs that guarantee a certain level of uptime and performance metrics, such as call quality and response times.

   • Support and Maintenance: The service agreement specifies response times for issue resolution, escalation processes, and the provider’s responsibilities for troubleshooting and resolving service-related problems.

4. Emergency Services Compliance:

   • E911 Compliance: The service ensures compliance with Enhanced 911 (E911) regulations, which require accurate location information for emergency calls.

5. Industry Certifications:

   • ISO Certifications: The service may hold ISO certifications related to information security management (ISO/IEC 27001) and quality management (ISO 9001), ensuring adherence to international standards for security and quality.