Horizon Cloud Phone System typical implementation process:

1. System Requirements: Ensuring that all required hardware and software meet the system requirements to avoid a nonfunctional deployment.

    

2. Deployment and Installation Workflow: Installing the components, setting up the hosted virtual desktops, and configuring the Cisco JVDI Client.

    

3. Configuration: Creating a CSF device and a directory number for each user, and configuring the phone button template.

Horizon Cloud Phone System customization process:

1. Cisco Jabber Softphone for VDI: Allows for customization of the user interface and integration with other Cisco products.

    

2. Power Platform: Enables citizen developers to rapidly create rich content and provides robust automation, data analysis, and visualization capabilities.

    

3. Teams Telephony: Offers cloud-based telephony solutions that can be customized to meet the needs of different organizations.

Horizon Cloud Phone System training:

• Deployment and Installation Guide: A comprehensive guide that provides step-by-step instructions for deploying and installing the software.

   

• Release Notes: Documents that provide important information about new features, limitations, and restrictions that may affect deployment.

Horizon Cloud Phone System security measures:

1. Cisco JVDI Client: Requires the addition of the client as an exception in the Windows Firewall to ensure secure communication.

    

2. Enterprise Voice, Video, and Messaging SRG: A Security Requirements Guide (SRG) used for all implementations of VoIP and legacy telephony network integration, video teleconferencing, and collaboration software.

    

3. Policy Management as a Service: A solution that provides a good foundation of policies referenced to standards, ensuring ongoing audit and best practice alignment.

Horizon Cloud Phone System releases updates automatically every night, ensuring that the system is continually upgraded with the latest software version. This process is managed centrally, eliminating the need for on-site maintenance or manual updates.

Horizon Cloud Phone System data ownership and portability:

1. Data Ownership:

    

   • The Horizon service allows businesses to manage their telephony environment, including the control and administration of data, through a web portal.

      

   • Businesses retain ownership of their data, and the system is designed to ensure that administrators can configure and manage the system according to their organization's needs.

      

2. Data Portability:

    

   • The Horizon system supports data portability, allowing businesses to transfer their data as needed. This is facilitated through features such as the ability to export call logs, recordings, and other telephony data.

      

   • The system's integration capabilities with other business tools and applications, such as CRM systems, further enhance data portability by allowing seamless data transfer between different platforms.

      

3. Compliance with Regulations:

    

   • The Horizon service complies with relevant data protection regulations, ensuring that data portability requests are handled in accordance with legal requirements. This includes adhering to guidelines set by data protection authorities, such as the European Data Protection Board (EDPB), which emphasize the right to data portability and the need for interoperable systems.

      

4. Technical Measures:

    

   • The Horizon platform includes technical measures to support data portability, such as secure data transfer protocols and the ability to configure and manage data access through the web portal.

Horizon Cloud Phone System terns and conditions:

1. Contract Renewal:

    

   • Automatic Renewal: Upon expiration of the initial contract term, the agreement will automatically renew for successive one-year terms unless terminated or canceled pursuant to its terms.

      

   • Renewal Notification: Customers are typically notified of the renewal terms and any changes to the terms of service. If customers do not agree with the modifications, they must notify the provider in writing within a specified period, usually 30 days.

      

2. Cancellation:

    

   • Notice Period: A minimum notice period is required for cancellation. For example, some services require a 30-day written notice to cancel the service. Others may require a 90-day notice period after the minimum term has been completed.

      

   • Early Termination Fees: If a customer cancels the contract before the end of the minimum term, they may be subject to early termination fees. These fees can cover fixed periodic charges for the remaining term, administrative costs, and other expenses incurred by the provider.

      

   • Return of Equipment: Upon cancellation, customers may be required to return any rented or leased equipment. Failure to return the equipment can result in additional charges.

      

   • Pro-rata Billing: If services are added or canceled mid-month, billing is often adjusted on a pro-rata basis to reflect the actual usage during the billing cycle.

      

3. Force Majeure:

    

   • Exemptions: Neither party will be responsible for failure or delay in performance if caused by events outside their reasonable control, such as acts of war, natural disasters, or government restrictions.

Horizon Cloud Phone System adheres to the following compliance standards:

1. Data Protection and Privacy:

    

   • GDPR Compliance: The service complies with the General Data Protection Regulation (GDPR) for handling personal data within the European Union.

      

   • Data Encryption: The service employs encryption protocols to protect data during transmission and storage, ensuring compliance with industry standards for data security.

      

2. Security Standards:

    

   • Penetration Testing: Regular penetration testing is conducted at least every six months to identify and mitigate security vulnerabilities.

      

   • NIST Guidelines: The service adheres to security guidelines provided by the National Institute of Standards and Technology (NIST), specifically NIST SP 800-58, which outlines security considerations for VOIP systems.

      

3. Service Level Agreements (SLAs):

    

   • Uptime Guarantees: The service typically includes SLAs that guarantee a certain level of uptime and performance metrics, such as call quality and response times.

      

   • Support and Maintenance: The service agreement specifies response times for issue resolution, escalation processes, and the provider’s responsibilities for troubleshooting and resolving service-related problems.

      

4. Emergency Services Compliance:

    

   • E911 Compliance: The service ensures compliance with Enhanced 911 (E911) regulations, which require accurate location information for emergency calls.

      

5. Industry Certifications:

    

   • ISO Certifications: The service may hold ISO certifications related to information security management (ISO/IEC 27001) and quality management (ISO 9001), ensuring adherence to international standards for security and quality.