Horizon Cloud Phone System is a comprehensive hosted business telephone and unified communications service that operates entirely in the cloud, eliminating the need for on-premises hardware. It offers a robust suite of communication tools, including a powerful cloud PBX, team messaging, video meetings, and an optional contact center. This all-in-one solution is designed to support modern work environments, enabling employees to communicate effectively whether they are in the office, on the road, or working from home. Horizon Cloud Phone System offers advanced features to enhance business operations and customer service. These include Call Queuing, which helps manage incoming calls professionally and provides customers with constant information and choices while waiting. The system also provides Management Reporting capabilities, offering insights into call handling and performance through integration with Akixi for in-depth call management reporting. Additionally, the Receptionist Console feature allows for efficient call routing and monitoring of multiple contacts or sites, improving customer service and operational efficiency.
Horizon also stands out with its user-friendly web portal, which allows administrators to make company-wide or individual changes quickly and easily. This intuitive interface simplifies system management and provides the agility to adapt to changing business needs. Additionally, Horizon offers advanced features like Call Queuing, which helps manage incoming calls professionally, and in-depth Management Reporting through integration with Akixi. The Receptionist Console feature further enhances operational efficiency by enabling effective call routing and monitoring of multiple contacts or sites. These features, combined with the system's cloud-based architecture and comprehensive unified communications tools, position Horizon as a versatile and powerful solution in the competitive business communication market.
Seller
BDM Voice Ltd
HQ Location
Burgess Hill, United Kingdom
Company Website
https://bdm-voice.co.uk/
Contact
+44 3301594000
Year Founded
2002
Call Monitoring
Call Recording
Contact Management
IVR / Voice Recognition
SIP Trunking
Cloud-based PBX
Team messaging
Video meetings
Custom
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How is Horizon Cloud Phone System in terms of value for money?
for my 10000 people companyHow is Horizon Cloud Phone System in terms of ease of use?
for my 10000 people companyEnglish
Where in GCC does Horizon Cloud Phone System have offices?
Not available.
Who are Horizon Cloud Phone System customers in the Middle East?
Not available.
What is Horizon Cloud Phone System local address?
Not available.
Is Horizon Cloud Phone System platform available in Arabic?
Not available.
Does Horizon Cloud Phone System platform use AI? And where?
Horizon Cloud Phone System platform integrates AI to enhance its functionalities and improve business communication. The integration of AI into VoIP systems has revolutionized traditional telecommunication by offering advanced features that go beyond basic voice communication. Here are some areas where AI is utilized in the Horizon Cloud Phone System platform:
Voice Transcription: AI is used to transcribe voicemails and phone conversations, ensuring comprehensive recordkeeping of business interactions for purposes like quality control, dispute resolution, or training.
Advanced Call Analytics: AI-powered VoIP systems provide in-depth call analytics, offering insights into various metrics such as call duration, wait times, and agent performance. This data is instrumental in making well-informed decisions and operational enhancements.
Personalized Communications: AI analyzes a user's interaction history, preferences, and needs to create a customized communication experience, enhancing customer satisfaction and building brand loyalty.
Predictive Maintenance: AI detects patterns and anomalies in system performance, predicting potential malfunctions and initiating corrective actions before system failure occurs. This ensures the smooth functioning of the communication system and uninterrupted service.
Chatbots: AI-enhanced VoIP systems include chatbots that handle routine queries, provide instant responses, and free up human agents to tackle more complex customer issues. This enhances operational efficiency and guarantees prompt customer service.
What AI does Horizon Cloud Phone System use? ChatGPT, etc.?
Natural Language Processing (NLP): Used for voice transcription, sentiment analysis, and personalized communications.
Machine Learning (ML): Employed for predictive maintenance, call analytics, and improving system performance over time.
Is Horizon Cloud Phone System a web3 company?
No.
Is there any web3 components?
No.
Horizon Cloud Phone System
By BDM Voice Ltd
