Kunnect's XVP - Hosted Call Center Solution is a comprehensive cloud-based platform designed to streamline and optimize call center operations. This all-inclusive software suite offers a range of features to enhance both inbound and outbound call management, making it suitable for various types of call centers worldwide. At its core, the solution provides a powerful predictive dialer with CRM scripting capabilities, which significantly increases agent productivity, reduces operational costs, and improves overall customer satisfaction. The platform's outbound call center functionality is centered around its high-performance predictive dialer, which efficiently connects agents with the right party contacts. For inbound operations, Kunnect offers a robust and reliable call routing system that ensures calls are directed to the most appropriate agent at the optimal time. This set-and-forget routing mechanism simplifies call management and enhances customer experience. Additionally, the solution includes comprehensive performance management tools that provide visibility into both call center and back-office operations, enabling managers to effectively measure and optimize staff performance.
The cloud-based infrastructure of Kunnect's solution, powered by Amazon Web Services, provides unparalleled scalability and global reach. This allows businesses to easily expand their operations without the limitations typically encountered with traditional hosting services. The platform's flexibility is further enhanced by its ability to integrate seamlessly with third-party solutions, including CRM systems, external scripting packages, and custom applications. This adaptability ensures that Kunnect can be tailored to meet the specific needs of each client, providing a level of customization that many competitors struggle to match.
Seller
Kunnect Inc
HQ Location
Fort Lauderdale, Florida, USA
Company Website
http://www.kunnect.com/
Contact
+1 8775866328
Year Founded
2005
Payroll & Bookkeeping Services
Investment Banking & Securities Dealing
Industrial Banks
Commercial Banking
Telemarketing & Call Centers
Communication Equipment Mfg.
Wireless Telecommunications Carriers
Wired Telecommunications Carriers
$ 125
Per Company Per Month
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Where in GCC does Kunnect have offices?
Not available.
Who are Kunnect customers in the Middle East?
Not available.
What is Kunnect local address?
Not available.
Is Kunnect platform available in Arabic?
Not available.
Does Kunnect platform use AI? And where?
AI-Powered Routing: AI is used to intelligently route calls to the most appropriate agents based on a variety of factors including language proficiency, efficiency, and specific customer needs. This ensures that calls are handled by agents who are best equipped to resolve them, thereby improving customer satisfaction and operational efficiency.
Natural Language Processing (NLP): Some ACD systems incorporate NLP, a form of AI, to analyze and understand customer queries through voice interactions. This technology helps in interpreting customer needs more accurately and routing calls based on the content of the conversation rather than just based on predefined options.
Behavioral Matching: AI technologies are employed to match customer calls to agents based on behavioral profiles. This involves analyzing past interactions and performance data to predict which agent will best handle a particular customer’s issue, enhancing the personalization and effectiveness of customer service.
Real-Time Decision Making: AI is used for making real-time routing decisions that take into account the current status of the call center, such as agent availability and call queue status. This helps in dynamically managing call flows to minimize wait times and evenly distribute workload among agents.
Enhanced Self-Service Options: AI enhances IVR (Interactive Voice Response) systems within ACD platforms, allowing for more sophisticated self-service options that can resolve customer queries without the need for human intervention. This not only speeds up service delivery but also frees up agents to handle more complex queries.
Is Kunnect a web3 company?
No.
Is there any web3 components?
No.
Kunnect
By Kunnect Inc
