Global knowledge

1. Initial Consultation: Understanding the specific needs and requirements of the client.

2. Planning and Design: Developing a tailored implementation plan that aligns with the client's objectives.

3. Deployment: Installing and configuring the software according to the agreed plan.

4. Training: Providing comprehensive training to ensure users are proficient with the new system.

5. Support and Optimization: Offering ongoing support and making necessary adjustments to optimize performance.

• Tailored Training Programs: They provide customized training solutions that are designed to meet the unique needs of different organizations. This includes creating bespoke training content and delivery methods that align with the client's business goals.

• Flexible Delivery Methods: Training can be delivered through various formats such as instructor-led training, virtual classrooms, on-demand learning, and blended learning solutions. This flexibility allows businesses to choose the most effective training method for their employees.

• Industry-Specific Solutions: Global Knowledge offers industry-specific training programs that cater to the unique challenges and requirements of different sectors, ensuring that the training is relevant and impactful.

1. Setup Fees: Typically, setup fees caninclude costsfor initial consultation, software installation, configuration, and customization. These fees canvary widely dependingon the complexityof the softwareand the specificrequirementsof the client.

2. Maintenance Costs: Maintenancecosts for softwarecan range significantly. For example, monthly softwaremaintenance costscan vary from$5,000 to $50,000+ dependingon the softwaretype, numberof users, andrequired activities.Maintenanceactivities ofteninclude monitoringsoftware availability, performance, security, compliance, infrastructureoptimization, data management, and support.

3. Support Charges: Support chargescan also varybased on thelevel of supportrequired. Thiscan include costsfor differentlevels of support(L1, L2, L3), whichmay involve addressinguser issues, servicefailures, andAPI unavailability. Thecost structurecan be basedon a per-ticket model, monthly subscriptionfee, or timeand materials(T&M) with acap.

1. Instructor-Led Training: Global Knowledge provides instructor-led training courses that can be delivered in classrooms, online, or through a worldwide partner network. These courses cover a wide range of IT and professional development topics, including AWS, Cisco, Google Cloud, ITIL®, Microsoft, Red Hat, and VMware.

2. On-Demand Learning: They offer on-demand learning resources that allow users to learn at their own pace. This includes access to a broad portfolio of self-paced and premium learning opportunities.

3. Blended Learning Solutions: Combining online and face-to-face learning approaches, Global Knowledge ensures that employees can engage with the material in various formats that suit their learning styles.

4. Knowledge Base and Support Center: Users have access to a knowledge base that includes technical documents, knowledge base articles, videos, and presentations. This helps users find solutions to common problems and stay updated with product news and updates.

5. E-Learning Services: Global Knowledge also offers innovative e-learning services that allow users to access courses aligned with their needs and availability, ensuring continuous learning and skill development.

6. Certification Programs: They provide certification programs to validate the skills and knowledge of users, which can help in career advancement and ensuring that users are proficient in using the software.

1. Administrative, Technical, and Physical Security Measures: These measures are designed to protect against unauthorized access, destruction, or alteration of data. This includes the use of approved security software and firewalls to protect servers and computers containing data.

2. Data Encryption: Data is encrypted before being transferred electronically to ensure its security during transmission.

3. Access Controls: Access to personal data is restricted to authorized personnel only. This includes strict controls over who can access production data and audit trails to monitor system and data access as well as configuration changes.

4. Regular Backups: Daily backups are performed to secure data in the event of a system failure. Full system backups occur immediately before any hardware or software changes are made to the system.

5. Monitoring and Intrusion Detection: Continuous monitoring of network hardware and applications is conducted to avoid the introduction of security loopholes. Intrusion Detection and Prevention Systems (IDS/IDP) with real-time alerts are also in place.

6. Disaster Recovery and Business Continuity Plans: These plans are regularly tested to ensure that the organization can quickly recover from any data breaches or system failures.

7. Employee Training: Employees undergo comprehensive training to understand their responsibilities when handling personal data. This includes online privacy and security training to keep them informed about current regulatory developments and updates of policies and procedures.

8. Physical Security: Physical security measures include security cameras and access controls to office premises. For distributed teams, measures are in place to ensure that laptops and other devices are not tampered with.

1. Regular Maintenance: Regular maintenance is scheduled nightly from 1:00 a.m. to 1:15 a.m. IST (or ET, depending on the region). An optional maintenance window is available every Sunday between 3:00 p.m. and 4:00 p.m. IST and is used approximately once per quarter.

2. Notification of Service Interruptions: If additional maintenance is necessary outside of the regularly scheduled times, Global Knowledge makes commercially reasonable efforts to provide prior notification to the designated Administrative Contact of the customer.

3. Backup and Recovery: Before any major updates or changes, full system backups are performed to ensure data integrity and overall system performance. This helps in quickly restoring the system in case of any issues during the update process.

Data Ownership:

• Data ownership can be understood as a property right derived from civil law concepts of property in real estate and chattel, or intellectual property rights. This understanding is how lawyers typically conceive the term.

• Another perspective on data ownership is more about control over data, which aligns with data protection laws like the EU's General Data Protection Regulation (GDPR). This grants data subjects some control over their personal data.

• The concept of data ownership as a property right is debated, with some scholars arguing it could help protect individuals in the digital economy, while others see it as impractical to implement.

Data Portability:

• Data portability refers to the ability to easily move, copy, or transfer personal data from one technological environment to another. This right is enshrined in Article 20 of the GDPR, which allows individuals to transfer their data between service providers.

• Data portability is seen as a way to reduce user switching costs and increase competition by allowing consumers to move their data to different service providers without losing its usability.

• The right to data portability is also supported by data sovereignty principles, which emphasize control over data within specific jurisdictions, making it easier for users to manage their data according to their preferences.

Scaling Up (Vertical Scaling):

• Vertical scaling involves adding more resources to an existing system to handle increased workloads. This can include upgrading hardware, increasing storage capacity, or enhancing processing power.

• Vertical scaling is useful for handling performance issues that cannot be resolved through optimization techniques. It allows for quick reactions to performance limits and can be adjusted based on workload demands.

Scaling Down:

• Scaling down involves reducing resources when they are no longer needed, which helps in saving costs. This can be done by de-allocating unused resources or downgrading service tiers.

Scaling Out (Horizontal Scaling):

• Horizontal scaling, or scaling out, involves adding more nodes or instances to a system. This method is often used to handle increased demand by distributing the load across multiple servers.

• Horizontal scaling is beneficial for maintaining performance during high demand and can be managed without significant downtime, making it suitable for dynamic and scalable environments.

Autoscaling:

• Autoscaling is a process where resources are automatically adjusted based on current demand. This ensures that the system can handle varying workloads efficiently without manual intervention.

• Autoscaling is more common with horizontal scaling, as it allows for seamless addition or removal of resources without interrupting service.

Contract Renewal Terms:

• Global Knowledge likely follows standard industry practices for contract renewals, allowing customers to extend existing contracts for an additional period.

• Renewal terms are typically included to ensure continuity and convenience for both parties involved.

• Customers may have the opportunity to renegotiate terms like pricing, service levels, or number of licenses during the renewal process.

• Proper planning well in advance (6-12 months) is recommended for successful contract renewal negotiations.

Contract Cancellation Terms:

• Search results do not provide Global Knowledge's specific cancellation policy or required notice periods.

• In general, most vendors require 30-90 days notice before the renewal date to cancel a contract.

• Some contracts may have auto-renewal clauses that customers can request to be removed during negotiations.

1. ISO/IEC 17024:2012:

   • This standard specifies general requirements for bodies operating certification of persons. It ensures that certification bodies operate in a consistent, comparable, and reliable manner.

2. ISO 27001:

   • Global Knowledge provides training for ISO 27001, which is an international standard for information security management systems (ISMS). This standard helps organizations manage the security of assets such as financial information, intellectual property, employee details, and information entrusted by third parties.

3. PCI DSS (Payment Card Industry Data Security Standard):

   • PCI DSS is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. Global Knowledge offers training that helps organizations comply with PCI DSS requirements.

4. GDPR (General Data Protection Regulation):

   • GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. Global Knowledge provides training to help organizations understand and comply with GDPR requirements.

5. HIPAA (Health Insurance Portability and Accountability Act):

   • HIPAA sets the standard for protecting sensitive patient data. Any company that deals with protected health information (PHI) must ensure that all the required physical, network, and process security measures are in place and followed. Global Knowledge offers training that includes HIPAA compliance.

6. ISO 22301:

   • This standard specifies requirements to plan, establish, implement, operate, monitor, review, maintain, and continually improve a documented management system to protect against, reduce the likelihood of, and ensure your business recovers from disruptive incidents. Global Knowledge provides training for ISO 22301 Business Continuity Management.

7. CMMC (Cybersecurity Maturity Model Certification):

   • The CMMC framework is designed to measure the cybersecurity maturity of an organization. It is particularly relevant for organizations that handle Federal Contract Information (FCI) and Controlled Unclassified Information (CUI). Global Knowledge offers training for CMMC compliance.