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Zendesk

by Zendesk

star
3.5out of 5 (427)
4.5/ 5
Ease of Use
3.7/ 5
Breadth of Features
4.5/ 5
Value for Money
3.1/ 5
Customer Support
3.8/ 5
Ease of Implementation

Zendesk Features

20

Features

2

Categories

3.5

Verified User Rating

Features

  • ✅ Activity Dashboard
  • ✅ Health Score
  • ✅ Onboarding
  • ✅ Reporting/Analytics
  • ✅ Revenue Management
  • ✅ Task Management
  • ✅ Usage Tracking/Analytics
  • ✅ Activity Tracking
  • ✅ Account Alerts
  • ✅ Account Management
  • ✅ Account Management
  • ✅ Collaboration Tools
  • ✅ Customer Engagement
  • ✅ Alerts/Escalation
  • ✅ Active Directory Integration
  • ✅ Archiving & Retention
  • ✅ Call Center Management
  • ✅ Batch Communications
  • ✅ Campaign Management
  • ✅ Capacity Management

Supports

  • ✅ Help Desk
  • ✅ FAQs
  • ✅ Forum
  • ✅ Knowledge Base

Deployment

  • ✅ Cloud, SaaS, Web-Based
  • ✅ Mobile - Android
  • ✅ Mobile - iPhone

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