Zendesk Features

Features

• Activity Dashboard

• Health Score

• Onboarding

• Reporting/Analytics

• Revenue Management

• Task Management

• Usage Tracking/Analytics

• Activity Tracking

• Account Alerts

• Account Management

• Account Management

• Collaboration Tools

• Customer Engagement

• Alerts/Escalation

• Active Directory Integration

• Archiving & Retention

• Call Center Management

• Batch Communications

• Campaign Management

• Capacity Management

Support

• Help Desk

• FAQs

• Forum

• Knowledge Base

Deployment

• Cloud, SaaS, Web-Based

• Mobile - Android

• Mobile - iPhone