Voxco IVR Survey

Voxco IVR Survey is a state-of-the-art Interactive Voice Response survey system. It provides an easy and cost-effective way to deliver self-completion surveys and automated messages to a broad audience1. In survey mode, respondents answer questionnaires at any time they like through simple touch-tone interaction on their phone1. In messaging mode, the Voxco IVR system broadcasts messages for customer satisfaction programs. The system is equipped with advanced features such as automated workflow designer, call management, omnichannel routing, call queuing, call transfer, call monitoring, analytics & reporting, skill-based routing, and agent dashboards. It also offers different modes of surveys: inbound mode IVR for managing incoming respondent calls, outbound mode IVR for collecting customer feedback at scale with self-complete pre-recorded IVR surveys, and mixed mode IVR for conducting self-administered IVR surveys while managing incoming CATI calls.

Voxco IVR Survey lies in its ability to deliver cost-effective, automated phone surveys that can be conducted at any time, providing a flexible and efficient way to gather customer feedback. The system supports both inbound and outbound modes, allowing for comprehensive data collection through simple touch-tone interactions. Voxco IVR's advanced features, such as call routing, live dashboards, and CRM/CTI integration, enhance productivity and ensure high reliability with a 99.99% uptime. Additionally, its seamless integration with other Voxco survey tools and the ability to handle high-volume CATI research make it a versatile solution for various survey needs. Trusted by over 450 global clients, Voxco IVR's robust infrastructure and user-friendly interface enable organizations to streamline their survey processes, reduce operational costs, and improve customer satisfaction by providing timely and accurate insights

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)