TheySaid is a technology company specializing in AI-driven survey and interview platforms designed to enhance how businesses collect, analyze, and act on audience feedback. Here's a comprehensive overview:
TheySaid offers a platform that transforms traditional surveys into conversational experiences using artificial intelligence. The platform engages participants through interactive AI, asking follow-up questions to delve deeper into responses, thereby enriching the data collected. This approach aims to provide businesses with actionable insights to improve customer satisfaction and operational efficiency.
Founded in 2023, TheySaid has focused on innovating the feedback collection process. The company has developed its platform to address common challenges associated with traditional surveys, such as low response rates and superficial insights. By leveraging AI, TheySaid has enhanced participant engagement and data quality
TheySaid platform offers several key features:
AI-Generated Surveys: The platform scans a company's website to generate tailored survey questions based on industry standards and best practices.
Conversational Engagement: Utilizes an AI chatbot named Evo to conduct real-time, personalized follow-up conversations with respondents, enhancing engagement and gathering deeper insights.
Seamless Integration: Surveys can be embedded across various customer touchpoints, including websites, products, and outreach tools, ensuring they fit naturally into existing workflows.
TheySaid 2.0 introduced several new features:
AI NPS: Gathers NPS feedback and delves deeper into the reasons behind each rating.
Employee Engagement Surveys: Offers AI-powered, dynamic, and conversational 360-degree feedback.
Customer Journey Surveys: Probes customers about their experiences at appropriate times in their journey.
Market Research: Uncovers buyer pain points and preferences at scale.
Product Feedback: Tailors features based on real-time, detailed responses.
TheySaid emphasizes innovation, customer-centricity, and efficiency. The company focuses on simplifying the feedback collection process and making it more engaging for participants. By leveraging AI, TheySaid aims to provide businesses with deeper insights while reducing the time and effort required to gather and analyze feedback.
TheySaid serves a diverse range of clients across various industries, including marketing, sales, product development, human resources, and market research. The platform is utilized by organizations seeking to enhance their feedback collection processes and gain more actionable insights. Testimonials from clients highlight improvements in lead qualification, customer retention, and engagement after implementing TheySaid's solutions.
