Comprehensive Feature Set: Users appreciate the extensive features, including automatic call distribution (ACD), IVR/voice recognition, call routing, and reporting/analytics. These features cater to both inbound and outbound call center needs, making the platform versatile for various industries​

Cloud-Based Flexibility: The software's cloud-based nature simplifies deployment and scalability, providing businesses with modern, flexible telephony solutions without heavy hardware requirements

Customization Options: The ability to create tailored workflows, such as graphical call flows and hotline-specific call handling, is highly praised for its adaptability to unique business needs​

User-Friendly Interface: The intuitive design, including browser-based telephony options, makes it accessible for agents and supervisors to manage calls and monitor performance effectively​

Limited Public Reviews and Community Feedback: Despite its functionality, Telegra Callcenter Software lacks abundant online reviews, making it challenging for potential buyers to gauge user satisfaction comprehensively

Potential Learning Curve: While the software offers robust features, some users may find the need for thorough training or onboarding, especially for teams transitioning from simpler systems

Unclear Pricing Information: The lack of transparent pricing details online can be frustrating for businesses trying to evaluate cost-effectiveness before contacting the vendor​