Telegra Callcenter Software is a comprehensive cloud-based solution that integrates multiple communication channels including telephony, email, and chat into a unified browser-based interface. It features an integrated softphone for VoIP calls, extensive call routing capabilities with a graphical editor, and customizable workflows. The software offers real-time statistics, customizable wallboards, and advanced functionalities such as voice menus, IVR systems, and automatic call recording. It supports CRM integration, multi-channel communication management, and provides agents with tools like pause profiles, co-listening capabilities for training, and comprehensive analytics. The platform includes features for efficient call management, such as callback options, waiting time announcements, and automatic agent logout for inactive users. Telegra Callcenter Software also offers GDPR-compliant data handling, geo-redundant infrastructure hosted in German data centers, and 24/7 support, making it a versatile and secure solution for businesses of all sizes looking to optimize their customer service operations.