By Telegra
تم التحديث بتاريخ 7th Dec 2024
Telegra Callcenter Software is a comprehensive cloud-based solution designed to streamline and optimize customer contact operations for both inbound and outbound communications. This browser-based platform integrates multiple channels including telephony, email, and chat, offering a unified interface for agents to manage customer interactions efficiently. The software features an integrated softphone for VoIP calls, eliminating the need for physical desk phones and simplifying the setup process for call centers. One of the key strengths of Telegra Callcenter Software lies in its extensive call routing capabilities and customizable workflows. The platform includes a graphical editor that allows users to intuitively create and modify call flows for all communication channels. This feature is complemented by voice menus, IVR systems, and the ability to set up automatic callbacks and waiting time announcements. The software also offers real-time statistics and customizable wallboards, providing supervisors with immediate insights into performance metrics such as service levels, average hold times, and abandoned calls.
Telegra Callcenter Software's emphasis on real-time analytics and monitoring is another key asset. Supervisors can quickly learn about performance measures including service levels, average wait times, and abandoned calls thanks to the platform's configurable wallboards and real-time information. This real-time visibility guarantees the highest standards of customer service by facilitating prompt decision-making and prompt intervention when needed. Additionally, the software's REST API for custom integrations and integration possibilities with popular CRM and helpdesk systems, making it a flexible solution that can expand with the demands of the business and adapt to different business contexts.
البائع
Telegra
موقع المقر الرئيسي
Cologne, Germany
الموقع الإلكتروني للشركة
https://www.telegra.com/en/
التواصل
+49 8001004080
سنة التأسيس
1997
البريد الإلكتروني
Extensive Call Routing
Browser Based
Multi-Channel
Integrated Softphone
Voice Menus and IVR
Plugins and Interface
Real Time Statistics
Wallboard
Custom
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English
Where in GCC does Telegra have offices?
Not available.
Who are Telegra customers in the Middle East?
Not available.
What is Telegra local address?
Not available.
Is Telegra platform available in Arabic?
Not available.
Does Telegra platform use AI? And where?
Yes. Telegra Callcenter Software utilize AI on it platform:
Chatbots and Virtual Assistants: Telegra employs AI-powered chatbots on the Telegram messaging platform. These bots use sophisticated algorithms, natural language processing (NLP), and machine learning techniques to interact with users, understand their queries, and provide relevant and accurate responses. The AI technology enables these bots to continuously learn and improve their performance over time, offering personalized recommendations and efficient assistance.
Content Creation and Problem-Solving: Neurahub, a pioneering AI startup, has launched a Telegram app powered by generative AI technology. This app integrates various features such as image generation, AI writing tools, and an AI chat assistant. It supports content creation for social media, email marketing, and e-commerce development, leveraging AI to enhance user experiences and streamline processes.
Integration with Other AI Platforms: Microsoft has integrated its Copilot AI chatbot into Telegram, allowing users to perform tasks such as video suggestions, travel planning, and news summaries. This integration showcases how AI can be embedded within communication platforms to provide real-time information and assistance.
What AI does Telegra use? ChatGPT, etc.?
Natural Language Processing (NLP) and Machine Learning: Telegra's AI bots leverage NLP and machine learning to understand and interpret user queries, enabling them to provide relevant and accurate responses. These technologies allow the bots to analyze the context and meaning behind users' words, making interactions more natural and efficient.
GPT-4 and Other Large Language Models: Some of the AI bots integrated with Telegram, such as @GPT4Telegrambot, utilize advanced language models like GPT-4. These models are capable of generating text, creating images, translating languages, and summarizing videos, significantly enhancing the capabilities of the bots.
Generative AI Technology: Generative AI technology is used in some Telegram apps to support content creation, including image generation and AI writing tools. This technology helps in creating customized educational content, interactive materials, and other creative outputs.
Is Telegra a web3 company?
No.
Is there any web3 components?
No.
فحص التوافقية
