Sunwave follows a structured, collaborative implementation process that typically spans 1 to 6+ months, depending on the size and complexity of the organization. Here’s a step-by-step breakdown:
Designate an Implementation Committee
Form a small team of “super users” from key departments (e.g., admissions, clinical, billing) and assign a dedicated project manager.
Establishing performance baselines
Project Planning
A roadmap is created based on discovery insights, outlining timelines, milestones, and responsibilities.
Customization & Configuration
Sunwave customizes the platform to match your workflows, builds out forms, and configures modules based on your operational needs.
Training & Onboarding
Tailored training sessions are delivered to different user groups, adapting to their roles and technical proficiency.
Go-Live Strategy
You can choose between a “Big Bang” launch (all modules at once) or an incremental rollout (phased deployment).
Sunwave is highly customizable. Here are key data points that highlight its flexibility:
Workflow Customization
Sunwave adapts to your unique workflows across EMR, CRM, and RCM modules. This includes custom intake processes, treatment plans, billing flows, and reporting structures.
Form Builder
You can create and modify clinical forms, assessments, and documentation templates to suit your organization’s protocols.
Role-Based Configuration
The platform allows for tailored user experiences based on roles (e.g., therapist, nurse, billing manager), including permissions and dashboard views.
Custom KPIs & Reporting
Organizations can define their own performance indicators and generate reports that align with their operational goals.
Integration Options
Sunwave supports interoperability with labs, pharmacies, and other healthcare systems, allowing for custom data exchange setups.
Adaptive Training
Training is customized to match your team’s workflows and competency levels, ensuring effective onboarding.
Sunwave uses a custom pricing model, so exact costs vary by organization size and complexity. However, typical additional costs include:
Sunwave provides comprehensive onboarding and training tailored to each organization’s needs:
Sunwave is built with enterprise-grade security and is fully HIPAA-compliant. Key security features include:
Sunwave releases regular platform updates, typically on a monthly or quarterly basis, depending on the module and urgency of enhancements. Updates include improvements across EMR, CRM, and RCM, as well as compliance and security features. For example, the Sunwave 8.5 update introduced enhancements to user authentication, CRM search filters, EMR census reports, and RCM aging reports.
Update Management Includes:
Sunwave follows standard healthcare SaaS practices regarding data ownership and portability:
Sunwave offers scalable licensing and modular deployment, allowing organizations to adjust usage as needed:
Sunwave’s contract terms typically include flexible renewal and cancellation policies, though specifics may vary by agreement. Key data points include:
Renewal terms may include updated pricing, feature enhancements, or service level adjustments.
Failure to meet operational obligations (e.g., meter reading, billing compliance).
Sunwave is designed to meet strict healthcare compliance standards, including:
HIPAA (Health Insurance Portability and Accountability Act)
Ensures protection of electronic Protected Health Information (ePHI) through encryption, access controls, and audit trails.
NAATP FoRSE Integration
Sunwave integrates with the FoRSE database from the National Association of Addiction Treatment Providers (NAATP), supporting outcome benchmarking and data transparency.
