Softrip follows a structured and collaborative implementation process designed to ensure smooth onboarding and long-term success for tour operators. The timeline can vary depending on the complexity of the business, but most implementations take several weeks to a few months. Here's a step-by-step breakdown:
Discovery & Planning
The process begins with a deep dive into the tour operator’s business model, workflows, and goals. Softrip’s team works closely with the client to understand their niche (e.g., adventure, luxury, cultural tours) and identify pain points in their current systems.
Configuration & Customization
Based on the discovery phase, Softrip configures the platform to match the client’s specific needs. This includes setting up booking forms, inventory controls, CRM workflows, and pricing structures tailored to the type of tours offered.
Data Migration
Existing customer data, bookings, supplier information, and inventory are securely migrated into the Softrip system. This step ensures continuity and minimizes disruption.
Training & Onboarding
Softrip provides hands-on training for staff, including tutorials, live sessions, and documentation. The goal is to ensure every team member is comfortable using the platform’s tools and features.
Testing & Quality Assurance
Before going live, the system undergoes rigorous testing to ensure all configurations work as intended. This includes booking simulations, CRM workflows, and supplier integrations.
Softrip is highly customizable, making it ideal for tour operators with unique business models or niche markets. Here are several data points and features that highlight its flexibility:
Booking Form Customization
Tour operators can tailor booking forms to collect specific data relevant to their tours. For example, adventure tour companies can include fields for fitness levels and gear requirements, while culinary tours can capture dietary restrictions.
Softrip’s base pricing starts at $249 per user, per month, but the platform does not publicly disclose detailed information about setup fees, maintenance, or support charges. However, based on industry norms and similar enterprise SaaS platforms, there may be one-time onboarding or implementation fees, especially for larger or customized deployments. Maintenance and updates are typically included in the subscription cost, but advanced support tiers or custom integrations might incur additional charges. For exact pricing and any hidden costs, it’s best to request a quote directly from Softrip.
Softrip offers comprehensive onboarding and training for new users, which may include live demos, guided setup, and personalized walkthroughs. Their support model includes ongoing customer service, likely via email, phone, and possibly live chat. The company emphasizes a customer success-driven approach, meaning they work closely with clients to ensure smooth adoption and long-term satisfaction. While specific training formats (e.g., webinars, documentation, or video tutorials) are not detailed publicly, the platform is known for its intuitive interface and dedicated support team, which helps reduce the learning curve.
Softrip includes security management tools as part of its platform, though it does not publicly list all technical details. Based on standard practices for enterprise travel software, this likely includes data encryption, role-based access control, secure payment processing (via integrations with PayPal, Authorize.net, and Cybersource), and regular system updates to patch vulnerabilities. The platform is designed to handle sensitive customer and financial data, so it likely adheres to industry compliance standards such as PCI DSS for payment security and possibly GDPR for data privacy, especially for international clients.
Softrip follows a continuous improvement model for its software platform, releasing updates on a regular basis to enhance functionality, security, and user experience. While the exact frequency of updates is not publicly specified, updates typically include:
Updates are managed centrally by Softrip’s development team and deployed across its cloud-based infrastructure. Because the platform operates as a Software-as-a-Service (SaaS), updates are rolled out automatically to all users without requiring manual installation. This ensures that clients always have access to the latest version of the software.
Softrip also maintains a Data Processing Addendum (DPA) that outlines how updates are communicated and managed, particularly in relation to data privacy and security. The DPA states that updates will not materially diminish the privacy or security of customer data
Softrip’s Data Processing Addendum (DPA) provides clear guidelines on data ownership and portability:
Customer Data Ownership: All data entered into the Softrip platform by the client (referred to as “Customer Data” or “Customer Personal Data”) remains the property of the customer. Softrip acts as a Data Processor, meaning it processes data on behalf of the customer, who is the Data Controller.
Softrip’s SaaS model is designed to be scalable and flexible, allowing tour operators to adjust their usage based on business growth or seasonal demand. Key terms include:
Softrip’s contract terms are governed by its Terms of Use, which specify that any subscription or service agreement is subject to renewal based on the terms outlined in the original or subsequent Order Forms. Renewal pricing may be adjusted, but fees will not exceed Softrip’s then-current standard pricing unless otherwise agreed in writing. Customers are notified of any changes to the agreement prior to renewal, and continued use of the platform after updates constitutes acceptance of the new terms.
Importantly, Softrip reserves the right to modify the agreement, and such changes typically take effect upon renewal or the signing of a new order form. Cancellation terms are not explicitly detailed in the public documentation, but standard SaaS practices suggest that customers may cancel with notice before the renewal date to avoid automatic renewal.
