Unified Communication Channels: Users appreciate its ability to integrate multiple communication channels (calls, chats, video, and file transfers) into a single interface, which enhances customer interaction efficiency

Cost-Effectiveness Through Automation: Features like chatbots and visual IVR menus help reduce operational costs by automating routine tasks

Comprehensive History Management: The software stores complete interaction histories with clients, making it easy to search and review past communications, which improves service quality​

Improved Customer Experience: By seamlessly integrating diverse platforms, the software ensures smoother customer service across multiple touchpoints

Limited Information on Pricing: Many users find the lack of transparent pricing details inconvenient, as pricing is only available upon request​

Customization Concerns: Some reviewers note limited flexibility in tailoring the software to specific business needs​