By Smiddle
تم التحديث بتاريخ 5th Dec 2024
Smiddle Contact Manager is a versatile software solution designed to streamline customer interaction management, primarily aimed at contact centers and businesses lacking a CRM system or seeking to enhance existing CRM capabilities. It provides tools to build customer databases, manage inquiries, and maintain detailed interaction histories, aiming to improve business efficiency and customer loyalty.
Smiddle specializes in contact center solutions, telephony, and cybersecurity. The company emphasizes rapid deployment, user-friendly design, and extensive integration capabilities, allowing it to adapt to diverse business needs across multiple industries. However, specific founding details and growth metrics are not prominently shared.
Key offerings include:
Customer Profile Management: Customizable fields and data structuring for tailored customer insights.
Interaction Tracking: A unified database to maintain the history of all inquiries and communications.
Campaign Management: Modules to organize and analyze call and SMS campaigns, integrated with systems like Cisco.
Smiddle Contact Manager regularly updates its features to enhance usability, such as advanced customization, scalable architecture, and seamless integrations with third-party systems, ensuring adaptability for varied business demands.
The company emphasizes flexibility, scalability, and an individual approach to customer requirements. Its solutions are designed for simplicity in implementation, reflecting a commitment to reducing operational complexities for its clients.
Smiddle serves clients in banking, government, and telecommunications, among other sectors, with notable customers including Kaspi Bank and Ukrsibbank. Its user base comprises enterprises requiring robust customer interaction management and contact center optimization.
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