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ShelfWatch
by ParallelDots Inc
by ParallelDots Inc
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by ParallelDots Inc
by ParallelDots Inc
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The implementation process for ShelfWatch software is designed to be efficient and straightforward, typically taking a few weeks to complete. The first step involves sharing images of the SKUs that need to be tracked. This initial step is crucial as it allows the AI to start recognizing the products. Following this, field representatives are required to capture images of the retail shelves using the ShelfWatch mobile application. These images are then uploaded to the ParallelDots cloud servers, where the AI processes them to generate insights on various KPIs such as planogram compliance, share of shelf, and on-shelf availability.
Once the initial images are uploaded, the AI model undergoes rapid training, which can be completed within 48 hours for new SKUs. This quick training period is facilitated by the advanced AI algorithms used by ShelfWatch, which do not require large sets of training data to achieve high accuracy. The software is designed to be set up within weeks of deployment, making it a fast and efficient solution for modern trade environments.
During the implementation phase, the software is integrated with existing ERP systems or data lakes to ensure seamless data flow and compatibility with the business's current infrastructure. This integration is crucial for providing real-time insights and actionable data, which can be used to make immediate improvements in retail execution.
Finally, the implementation process includes setting up the ShelfWatch dashboard and supervisor portal. These tools provide detailed insights and competitive analysis, allowing businesses to monitor store-level issues, track the performance of sales representatives, and receive real-time alerts. The entire process is designed to be user-friendly, ensuring that businesses can quickly start benefiting from the software's capabilities.
ShelfWatch offers a high degree of customization to fit specific business needs, making it a versatile tool for various retail environments. The software allows businesses to customize KPIs according to their unique requirements. This includes metrics such as planogram compliance, share of shelf, POSM compliance, price tag compliance, and on-shelf availability. These KPIs can be tailored to provide a comprehensive picture of store execution, helping businesses to focus on the most relevant aspects of their retail strategy.
The customization extends to the reporting and dashboard features of ShelfWatch. Using tools like Power BI, businesses can create personalized dashboards that align with their visibility compliance standards and reporting needs. This ensures that the data presented is highly relevant and useful for decision-making within the organization. The corporate dashboard provides a detailed analysis of SKU presence, shelf area covered, and brand presence across stores, which can be customized to show geographical breakdowns and other specific insights.
ShelfWatch also supports integration with multiple SFA and DMS applications, allowing businesses to incorporate the software into their existing systems seamlessly. This integration capability ensures that all features, such as real-time image quality checks and shelf insights, work perfectly within the integrated solution. This flexibility makes it easier for businesses to adopt ShelfWatch without disrupting their current operations.
Moreover, the software includes features like on-device blur and angle detection, offline mode, and image stitching guides, which can be customized to enhance the user experience. These features ensure that high-quality images are captured and analyzed, providing accurate and actionable insights. The ability to customize these aspects of the software makes ShelfWatch a powerful tool for optimizing retail execution.
ShelfWatch's pricing model is typically subscription-based, and while the exact costs can vary depending on the specific needs and scale of the business, there are several additional costs to consider. Setup fees are generally part of the initial implementation process, covering the costs of integrating the software with existing systems and training the AI model on the business's SKUs. These fees can vary based on the complexity and scale of the deployment.
Maintenance costs are another consideration. These costs cover the ongoing support and updates required to keep the software running smoothly. Regular updates are essential to ensure that the AI algorithms remain accurate and effective, especially as new products are introduced and market conditions change. Maintenance fees typically include bug fixes, performance enhancements, and new feature rollouts, ensuring that the software continues to meet the business's needs.
Support charges are also an important aspect of the overall cost. ShelfWatch offers various levels of support, including phone, live support, and training. These support services are crucial for helping businesses troubleshoot issues, optimize their use of the software, and ensure that their staff are fully trained and capable of using all the features effectively. The cost of support can vary depending on the level of service required and the size of the business.
In addition to these costs, businesses may also incur charges for additional customizations or integrations. While ShelfWatch is designed to be highly customizable, specific custom features or integrations with other software systems may require additional development work, which can add to the overall cost. It is important for businesses to discuss their specific needs with the ShelfWatch team to get a clear understanding of all potential costs involved.
ShelfWatch offers comprehensive training and support to ensure that new users can effectively utilize the software. The training process typically begins with an initial onboarding session, where users are introduced to the software's features and functionalities. This session covers the basics of capturing and uploading images, using the mobile app, and navigating the dashboard and reporting tools. The goal is to ensure that users are comfortable with the software and can start using it effectively from day one.
In addition to the initial onboarding, ShelfWatch provides ongoing training resources, including detailed documentation, video tutorials, and live training sessions. These resources are designed to help users deepen their understanding of the software and learn how to leverage its advanced features for maximum benefit. The live training sessions are particularly valuable, as they allow users to ask questions and receive real-time guidance from ShelfWatch experts.
Support is available through multiple channels, including phone, email, and live chat. This ensures that users can get help whenever they need it, whether they are experiencing technical issues or simply need advice on how to use a specific feature. The support team is known for its responsiveness and expertise, providing timely and effective solutions to any problems that arise.
ShelfWatch also offers a supervisor portal, which can be used to monitor the performance of sales representatives and track store-level issues. This portal provides valuable insights and alerts, helping supervisors to identify areas where additional training or support may be needed. By providing both initial and ongoing training and support, ShelfWatch ensures that users can fully utilize the software's capabilities and achieve their retail execution goals.
ShelfWatch takes data security very seriously and has implemented a range of measures to protect user data. One of the primary security features is encryption, which is used to protect data both in transit and at rest. This ensures that sensitive information is secure from unauthorized access during transmission over the internet and while stored on servers. Encryption algorithms such as AES and RSA are employed to scramble the data, making it unreadable to anyone without the proper decryption key.
Access control is another critical component of ShelfWatch's security strategy. The software uses robust authentication mechanisms to ensure that only authorized users can access the system. This includes the use of strong passwords, multi-factor authentication, and role-based access controls. These measures help to prevent unauthorized access and ensure that users can only access the data and features that are relevant to their role.
Physical security measures are also in place to protect the servers and data centers where ShelfWatch data is stored. These measures include secure access controls, such as keycards and biometric authentication, as well as surveillance cameras and alarms to monitor and protect the facilities. By securing the physical infrastructure, ShelfWatch reduces the risk of data breaches due to physical theft or tampering.
In addition to these technical and physical security measures, ShelfWatch also follows strict data protection policies and procedures. This includes regular security audits, vulnerability assessments, and compliance with industry standards and regulations such as GDPR and PCI DSS. By adhering to these best practices, ShelfWatch ensures that user data is protected against a wide range of threats and that the software remains secure and reliable
ShelfWatch, developed by ParallelDots, regularly releases updates to enhance its functionality and address any bugs or issues. The updates are typically rolled out as new versions of the application, with the latest noted version being 4.5.3, released on May 27, 2024. These updates include improvements and bug fixes, ensuring that the application remains efficient and user-friendly.
The update process is managed through the app stores for both iOS and Android platforms. Users can download the latest version directly from the App Store or Google Play Store. The app's listing on these platforms provides detailed information about the new features and fixes included in each update, allowing users to stay informed about the changes and improvements.
ShelfWatch also incorporates user feedback into its update cycle. The development team actively engages with users to understand their needs and challenges, which helps prioritize the features and fixes in upcoming releases. This user-centric approach ensures that the updates are relevant and beneficial to the end-users, enhancing their overall experience with the application.
Moreover, the updates are designed to be seamless, minimizing disruption to the users. The application supports offline functionality, allowing users to continue capturing and uploading images even when an update is in progress. This ensures that the critical operations of retail execution and shelf monitoring are not hindered by the update process.
ShelfWatch places a strong emphasis on data ownership and portability, ensuring that users have control over their data. Data ownership means that the users, typically retail companies and their representatives, retain full rights to the data collected through the application. This includes the ability to store, modify, copy, or remove data as needed.
Data portability is a key feature of ShelfWatch, allowing users to transfer their data seamlessly between different systems. The application supports integration with various Sales Force Automation (SFA) and Distribution Management System (DMS) applications, facilitating the smooth flow of data across platforms. This interoperability ensures that users can easily export their data for use in other applications or for further analysis.
ShelfWatch adheres to stringent data security policies to protect user data. The platform ensures that all user-specific information, such as names and contact numbers, is safeguarded against unauthorized access, modification, and disclosure. This commitment to data security helps build trust with users, ensuring that their data is handled responsibly and ethically.
In terms of data portability, ShelfWatch provides users with the ability to export their data in commonly used formats, making it easier to transfer and utilize the data in other systems. This feature is particularly important for businesses that need to analyze their retail execution data using different tools or platforms, ensuring that they are not locked into a single vendor's ecosystem.
ShelfWatch is designed to be scalable, accommodating the changing needs of organizations as they grow or adjust their operations. The platform supports a wide range of functionalities that can be customized and scaled according to the specific requirements of the business. This flexibility ensures that ShelfWatch can handle more data and locations as the business expands.
The application offers various customization options, allowing businesses to tailor the reports and analysis to fit their unique needs. This includes the ability to create customized dashboards and KPIs, ensuring that the insights provided by ShelfWatch are relevant and actionable for the organization. As the business grows, these customization options can be adjusted to reflect new priorities and goals.
ShelfWatch also supports integration with other systems, such as CRM and ERP software, which facilitates the seamless flow of data between different platforms. This integration capability is crucial for scaling up operations, as it ensures that all relevant data is synchronized and accessible across the organization. This helps in maintaining consistency and efficiency as the business scales.
In terms of support, ShelfWatch provides robust customer support to assist businesses in scaling their operations. The platform's customer success team works closely with users to ensure that they can effectively utilize the application and its features. This support includes training, troubleshooting, and ongoing assistance, helping businesses to scale up or down smoothly as their needs change.
ShelfWatch operates on a subscription-based model, with terms and conditions that govern contract renewal and cancellation. The specifics of these terms can vary, but generally, users are required to sign an annual subscription to access the full range of features and services offered by ShelfWatch.
Contract renewal is typically automatic, meaning that the subscription will renew at the end of the term unless the user explicitly cancels it. This auto-renewal clause is designed to ensure continuity of service, but it also means that users need to be aware of the renewal dates and provide notice if they wish to cancel. The notice period for cancellation is usually specified in the contract, and failing to provide timely notice can result in the contract being renewed automatically.
Cancellation policies for ShelfWatch require users to give notice within a specified period before the renewal date. This period can vary, but it is often around 30 to 90 days. If the user fails to provide notice within this period, they may be liable for the full cost of the renewed contract. This policy is in place to protect the service provider, but it can also be a point of contention for users who may not be aware of the auto-renewal terms.
In some cases, users may be able to negotiate the terms of cancellation or renewal, especially if they have been long-term customers or if there are extenuating circumstances. However, it is important for users to carefully review the terms and conditions of their contract and to communicate with the service provider well in advance of the renewal date to avoid any unwanted charges or complications.
ShelfWatch adheres to several compliance standards to ensure that it meets the regulatory and operational requirements of its users. These standards are crucial for maintaining the integrity and reliability of the data collected and processed by the application.
One of the key compliance areas for ShelfWatch is data security. The platform follows stringent security protocols to protect user data from unauthorized access, modification, and disclosure. This includes encryption of data both in transit and at rest, as well as regular security audits to identify and address potential vulnerabilities.
ShelfWatch also complies with industry-specific regulations, particularly those relevant to the retail and consumer goods sectors. This includes adherence to standards for data collection, storage, and reporting, ensuring that the data is accurate, reliable, and compliant with industry norms. The platform's ability to customize KPIs and reports also helps businesses meet their specific compliance requirements.
In addition to data security and industry regulations, ShelfWatch is designed to support compliance with privacy laws and regulations, such as the General Data Protection Regulation (GDPR) in the European Union. This includes providing users with control over their data, ensuring that they can access, modify, and delete their data as required by law. The platform's data portability features also support compliance with these regulations by allowing users to transfer their data easily between systems.
Overall, ShelfWatch's commitment to compliance helps businesses ensure that their retail execution processes are not only efficient but also adhere to the necessary legal and regulatory standards. This reduces the risk of non-compliance and helps build trust with customers and stakeholders.