ServiceTitan

Founding and Growth

Funding and Valuation

ServiceTitan has raised significant venture capital funding over the years. Notable funding rounds include a $500 million investment in 2021, which valued the company at $8.3 billion34. The company has attracted investments from prominent firms like Tiger Global Management and Sequoia Capital.

Product Offerings and Features

ServiceTitan offers a comprehensive suite of products designed to enhance various aspects of field service management:

• CRM: Customer relationship management tools to track and manage customer interactions.
• Intelligent Dispatch: Automated dispatching to optimize technician schedules.
• Custom Reporting: Advanced reporting features for better business insights.
• Marketing Automation: Tools to streamline marketing efforts.
• Mobile Solutions: Mobile apps for field technicians to manage jobs on the go.
• Accounting Integrations: Seamless integration with accounting software like QuickBooks56.``

Acquisitions and Product Expansion

ServiceTitan has made several strategic acquisitions to expand its product offerings and enter new markets. Notable acquisitions include:

• FieldRoutes: A cloud-based and mobile SaaS provider for the pest control and lawn care industries.
• Convex: A sales and marketing platform for the commercial services industry8. These acquisitions have helped ServiceTitan enhance its capabilities and provide more comprehensive solutions to its customers.

ServiceTitan AI and New Features

ServiceTitan regularly updates its platform with new features to meet the evolving needs of its users. Recent updates include:

• Job Planning Tools: New project tracking tools for better project management9.
• Configurable Services for Pricebook Pro: Enhanced material tracking and accurate estimates.
• Scheduling Pro: An integrated online booking tool for contractors. These features aim to streamline operations and improve user experiences.

Company Culture and Values

ServiceTitan places a strong emphasis on company culture and values. The company is committed to creating a positive and inclusive work environment, with core values such as empowerment, innovation, and customer success1011. ServiceTitan also focuses on diversity and inclusion, ensuring that all employees feel valued and supported.

User Base and Community

ServiceTitan boasts a large and active user community. The ServiceTitan Community platform allows users to connect, share expertise, and find solutions to common challenges13. The community is a valuable resource for users to learn best practices, get support, and network with peers.