Servetel
by Servetel Communications
by Servetel Communications
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Servetel Communications
by Servetel Communications
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The typical implementation process for Servetel’s software involves several key steps, designed to ensure that the system is set up efficiently and tailored to meet the specific needs of a business. While the exact duration can vary depending on the scale and specific requirements of the implementation, here is a general overview of the process:
Initial Consultation and Requirement Analysis: This first step involves discussions between the business and Servetel’s team to understand the specific needs, challenges, and objectives of the business. This helps in customizing the features such as IVR, call routing, and agent scheduling to fit the business’s operational requirements.
Choosing the Right Package and Numbers: Businesses can choose from a variety of number options and packages that Servetel offers. This choice depends on the business size, expected call volume, and specific features needed.
Setup and Configuration: Once the requirements and package are finalized, the setup process begins. This includes configuring the IVR menus, setting up call routing rules, agent scheduling, and integrating with existing CRM or other third-party applications as required. This step is crucial as it involves tailoring the system to operate according to the predefined business processes.
Training and Onboarding: Servetel provides training sessions for the staff and management to familiarize them with the dashboard and various functionalities such as live call monitoring, real-time analytics, and the use of SMS alerts. Effective training ensures that the staff can leverage the system to its full potential right from the start.
Testing and Live Implementation: Before going fully live, a testing phase is typically conducted to ensure everything works as expected. This might involve simulated calls and scenarios to check the system’s response and the effectiveness of the setup.
Go-Live and Monitoring: Once testing is completed and any adjustments are made, the system goes live. Servetel’s team usually continues to monitor the system closely to resolve any immediate issues and to ensure that the system operates smoothly during the initial days post-implementation.
Ongoing Support and Maintenance: Servetel offers end-to-end customer service, which includes ongoing support and maintenance. This ensures that any issues post-implementation are promptly addressed and the system is updated regularly to meet evolving business needs.
Servetel software can be customized to fit specific business needs. The software offers a range of customization options that allow businesses to tailor its features according to their unique requirements. This includes custom IVR (Interactive Voice Response) setups, which enable businesses to design unique calling experiences. Servetel also supports integration with CRM systems and other third-party applications, enhancing its adaptability to different business environments.
Additionally, Servetel provides robust APIs and Webhooks that support customization across various programming languages, allowing for further integration and automation within business processes.
The software's pricing plans are also customizable, designed to build around specific business needs, which ensures that businesses pay only for the features they require.
Servetel’s software does not require any setup fees, which makes it an attractive option for businesses looking to implement a cloud-based contact center solution without upfront costs.
Additionally, the platform is designed to minimize maintenance hassles as it operates entirely on cloud technology, which is managed by the service provider.
This approach not only reduces the need for in-house IT maintenance but also ensures automatic system updates, contributing to lower maintenance costs.
In terms of support, Servetel offers enhanced customer support, which includes live assistance from product experts via email, chat, and call.
This support Is part of the service package, ensuring that users can receive help without additional charges for basic support needs.
However, specific details about premium support options or any associated costs were not explicitly mentioned in the provided sources.
For businesses requiring more extensive usage beyond the standard offerings, such as additional call minutes or SMS services, Servetel has a Fair Usage Policy (FUP). Under this policy, customers exceeding certain usage limits, such as 3000 minutes per channel per month, will incur charges for additional lines. Similarly, if SMS notifications exceed 1500 SMS per channel per month, additional fees apply.
Training Support
In-Person Training: Servetel offers in-person training to help new users understand and utilize the software effectively. This hands-on approach is beneficial for users who prefer direct interaction and immediate feedback.
Online Training: For users who may not be able to participate in in-person sessions, Servetel provides online training options. This flexibility ensures that all users, regardless of their location, can access training resources
Support Options
Toll-Free Support: Servetel offers a toll-free number (1800-3002-8140) that users can call for assistance with the app or their Servetel account. This service is designed to provide immediate help to users facing any issues.
Email Support: Users can contact Servetel for support via email ([email protected]). This option is suitable for non-urgent queries or when users need detailed assistance that may require back-and-forth communication.
Live Chat and Phone Support: Servetel’s website mentions that they provide enhanced live assistance through chat and phone calls. This real-time support is crucial for resolving urgent issues and guiding users through complex procedures.
Comprehensive Customer Service: Servetel ensures end-to-end customer service, from initial research to post-purchase assistance. This approach helps in addressing any concerns that users might have throughout their journey with Servetel.
Self-Help Resources: Although not explicitly mentioned in the search results, cloud-based service providers like Servetel typically offer a range of self-help resources such as FAQs, user manuals, and tutorial videos. These resources allow users to learn at their own pace and can be particularly useful for solving common problems or understanding specific features.
Data Encryption
Servetel ensures that data is encrypted in transit, which helps protect the data as it moves from one location to another, preventing unauthorized access.
Multi-Factor Authentication and Access Control
The implementation of multi-factor authentication (MFA) is a critical security measure that Servetel uses to enhance the security of its systems. MFA requires users to provide multiple forms of identification before gaining access, significantly reducing the risk of unauthorized access.
Regular Data Backups
Regular data backups are performed to ensure that customer data can be recovered in the event of data loss or corruption. This is a crucial part of Servetel’s strategy to protect data against potential cyber threats and system failures.
Compliance with Data Protection Regulations
Servetel is committed to maintaining compliance with data protection regulations, which helps in building a trustworthy image and ensures that they adhere to legal standards for data security.
Robust Firewalls and Data Security Measures
Servetel employs robust firewalls and other data security measures to protect against external threats. These firewalls serve as a barrier between Servetel’s internal network and the internet, blocking malicious traffic and unauthorized access attempts.
Secure Cloud Storage
The cloud storage solutions provided by Servetel are designed to be secure, allowing for the centralized storage of data with access restricted to authorized personnel only. This helps in maintaining the confidentiality and integrity of the data.
Integration with Secure Third-Party Tools
Servetel’s solutions can be integrated with secure third-party tools commonly used in various industries. This integration supports the overall security architecture by ensuring that all components of the system are secure and work seamlessly together.
These security measures collectively help Servetel provide a secure environment for its users, protecting sensitive data and ensuring that communication processes are not compromised.
Servetel software manages its updates by ensuring that they are automatic, which allows for seamless integration and continuous improvement without requiring manual intervention from the user. This approach helps in maintaining system efficiency and security by promptly addressing any bugs or vulnerabilities and introducing new features .
Typically, cloud-based solutions like Servetel may update their systems regularly to ensure optimal performance and security.
Servetel, a leading cloud telephony service provider, emphasizes user control and data ownership in its software policy. When you register an outbound phone number with Servetel, the ownership of that number remains with you. This means that even though you are using Servetel’s platform for making outbound calls, you retain control over your registered phone number. This policy ensures that users can maintain their business identity and continuity without being locked into the service provider’s ecosystem.
Servetel’s approach to data ownership and portability is evident in its integration capabilities. The platform allows for seamless integration with various third-party CRM and helpdesk tools, such as Zoho CRM, Salesforce, Zendesk, and over 20 similar tools.
This feature not only enhances the functionality and efficiency of using Servetel but also underscores the company’s commitment to data portability. By enabling easy integration with other business tools, Servetel ensures that users can transfer and utilize their data across different platforms, thereby avoiding vendor lock-in and promoting a flexible, user-centric approach to data management.
Contract Renewal
Renewal Terms: The document does not explicitly detail the renewal process for Servetel software within the provided excerpts. However, it is common in such agreements that the renewal terms would be consistent with the initial terms unless otherwise modified by mutual agreement. Customers would typically be notified of the approaching end of their current contract and provided options for renewal.
Contract Cancellation
Account Closure on Non-Payment: If there is non-payment or non-renewal by the customer, the account will be permanently closed, and all associated resources will be released after 30 days from the due date.
Termination and Data Deletion: Upon termination of the agreement, customer data and Proffus data will be deleted as soon as reasonably possible. However, Proffus will retain customer data if required by applicable laws.
Prohibited Uses and Termination: The customer and their authorized users must use the services only for lawful purposes and must not engage in any illegal, fraudulent, improper, or abusive activities. Engaging in such activities may interfere with Proffus’ ability to provide services to other customers and could lead to termination of the service.
Intellectual Property and Restrictions: Customers are prohibited from claiming any intellectual property rights in the services, including software, content, corrections, or enhancements. Any such rights are to be assigned to Proffus. Customers are also restricted from copying, modifying, or otherwise exploiting the proprietary technology and services in any form that competes with Servetel.
Data Protection and Privacy Compliance: Servetel implements robust data security measures, including encryption, multi-factor authentication, and regular data backups. These measures are designed to protect customer data and comply with data protection regulations, which are crucial for maintaining client privacy and information integrity.
Legal and Regulatory Compliance: Customers are required to use Servetel services in accordance with applicable laws and regulations. This includes compliance with local, state, and national laws governing areas such as account collections, export control, consumer protection, unfair competition, anti-discrimination, securities laws, and false advertising.
Intellectual Property Rights: Servetel ensures compliance with intellectual property laws by prohibiting customers from claiming rights to any intellectual property in the services, including software, content, corrections, enhancements, adaptations, and additions. Customers are also required to assign all present and future rights, including intellectual property rights, to Servetel.
Healthcare Compliance: For healthcare-related services, Servetel software is designed to manage customer engagement and experience effectively, providing tools like SMS alerts, virtual numbers, and call forwarding. These tools help healthcare businesses manage call queues and receive notifications about missed calls, which is essential for maintaining compliance with healthcare regulations.
Secure Payment Processing: In the context of e-commerce, Servetel offers secure payment processing solutions, ensuring compliance with relevant standards and enhancing customer satisfaction by safeguarding sensitive payment data.
By Servetel Communications