Re-Leased

Re-Leased offers a streamlined onboarding experience through its FastTrack Online Onboarding program, designed to minimize setup time and maximize early success. Here's a step-by-step breakdown:

1. Sign-Up & Initial Consultation

   • You’re assigned a dedicated Implementation Consultant who becomes your main point of contact.

2. Data Collection & Import

   • Re-Leased handles the heavy lifting by importing your property, lease, and tenant data into the system after your approval.

3. System Configuration

   • The platform is configured to match your business structure, including accounting integrations, user roles, and portfolio setup.

4. Training & Onboarding
   • Your team receives scheduled training sessions to get familiar with the platform.

   • You can also access Re-Leased Academy for best-practice modules and certification.

5. Go-Live Support

   • The consultant remains available during and after go-live to resolve issues and ensure smooth operations.

6. Ongoing Support

   • Access to global support teams and in-app help ensures continued success.

Typical Duration: The FastTrack onboarding is designed to be quick, though exact timelines vary based on portfolio size and complexity. Most implementations are completed in a few weeks.

Re-Leased is built with flexibility in mind and offers several customization options to fit specific business needs:

1. Accounting Integrations

   • Supports Xero, QuickBooks, Sage Intacct, NetSuite, and more with two-way sync.

2. API Access

   • Offers robust APIs to connect with mission-critical business applications for custom workflows and data exchange.

3. Portfolio Configuration

   • Suitable for commercial, mixed-use, and residential portfolios with customizable lease types, rent structures, and CAM charges.

4. User Roles & Permissions

   • Unlimited users with customizable access levels for property managers, owners, tenants, and accountants.

5. Credia AI Tools

   • AI features like Credia Extract, Action, and Advise can be tailored to automate specific workflows such as document processing, email handling, and lease queries.

6. Reporting & Dashboards

   • Customizable dashboards and reports for financials, arrears, lease events, and performance analytics.

7. Mobile Apps

   • Separate apps for property managers and tenants, each tailored to their specific needs.

8. CAM Budgeting Tools

   • Allows for automated breakdowns, rollovers, and modifications of budgets across multiple tenants and areas.

9. Global Scalability
   • Designed to scale from 10 properties to thousands, making it suitable for small firms and large enterprises alike.

• Setup Fees: Re-Leased offers a Starter Plan that allows businesses to go live within a week and save on onboarding fees, especially for portfolios with fewer than 25 leases.

• Maintenance Costs: These are typically included in the subscription pricing. Re-Leased is cloud-based, so users don’t bear separate infrastructure or update costs.

• Support Charges: Support is included across all plans—Core, Pro, and Enterprise. This includes access to help centers, onboarding consultants, and global support teams

Re-Leased provides a comprehensive onboarding and training experience:

• FastTrack Online Onboarding: A guided setup process with a dedicated consultant.

• Re-Leased Academy: Offers certification programs, best-practice modules, and self-paced learning.

• Live Training Sessions: Scheduled sessions tailored to your team’s needs.

• Global Support Teams: Available post-implementation for troubleshooting and guidance.

• Help Center & Resources: Includes webinars, guides, templates, and a searchable knowledge base

Re-Leased emphasizes strong data protection protocols:

• Cloud Security: Hosted on secure cloud infrastructure with regular updates and monitoring.

• Data Encryption: Ensures secure transmission and storage of sensitive information.

• User Access Controls: Customizable roles and permissions to restrict access based on responsibilities.

• Compliance: Adheres to international data protection standards, though specific certifications (e.g., ISO, GDPR) are not publicly listed.

• Audit Trails: Tracks user activity for accountability and transparency

Re-Leased is a cloud-based SaaS platform, which means updates are rolled out automatically and regularly without requiring user intervention. These updates typically include:

• Feature enhancements
• Security patches
• Performance improvements
• AI upgrades via Credia

Users benefit from continuous innovation without needing to manage installations or downtime. The exact frequency isn’t publicly specified, but SaaS platforms like Re-Leased generally update monthly or quarterly.

According to Re-Leased’s Terms & Conditions:

• You retain full ownership of your data. All customer data entered into the platform remains the property of the customer.

• Re-Leased may access and process data only as needed to deliver services.

• The platform supports data portability, allowing users to export their data if they choose to leave the service.

• Re-Leased also outlines its data processing practices in its privacy policy and provides options for contractual data protection.

Re-Leased is designed to be highly scalable, accommodating portfolios from 10 to thousands of properties. Key points:

• Unlimited users and entities are included in all plans.

• You can scale up by adding more properties, users, or features (e.g., upgrading from Core to Pro or Enterprise).

• Scaling down is possible by adjusting your subscription plan, though this may require notice or contractual review depending on your agreement.

• The platform’s modular design and API access make it easy to adapt to changing organizational needs.

• Contract Duration: Typically offered on an annual or multi-year basis, depending on the plan (Core, Pro, Enterprise).

• Renewal Terms:
  • Contracts may auto-renew unless canceled within a specified notice period.

  • Renewal may include updated pricing or feature adjustments.

• Cancellation Terms:
  • Users may cancel with advance notice, often 30 days before renewal.
  • Some plans may offer pro-rata refunds if canceled early, especially for smaller portfolios

  • Enterprise contracts may include termination penalties or require full payment for the contract term.

• Modifications:
  • Terms can be adjusted based on portfolio growth, feature upgrades, or integration needs.
  • Re-Leased may allow scaling down or switching plans mid-contract, subject to review.

Re-Leased adheres to several key compliance and security standards to protect user data:

• Data Protection & Privacy:
  • Complies with GDPR (General Data Protection Regulation) for EU-based clients.

  • Follows data minimization and processing principles aligned with global privacy laws.

• Cloud Security:

  • Hosted on secure cloud infrastructure with encryption, access controls, and audit trails.

• Financial Compliance:

  • Integrates with accounting platforms like Xero, QuickBooks, Sage Intacct, and NetSuite, supporting IFRS 15 revenue recognition standards.

• Operational Standards:
  • Offers role-based access, multi-entity support, and activity logs for accountability.