R24k Travel Manager
By r24k.com
R24k Travel Manager typical implementation process:
Initial Inquiry & Demo: Interested agencies fill out a form on the R24k website. The R24k team follows up with a short live demo, typically via Skype, Zoom, or Google Meet, to walk you through the platform and its core functions.
Server Setup : If you wish to proceed, R24k will build your dedicated server environment—usually on your preferred subdomain. This step includes configuring user accounts, storage, and essential system settings.
Free Trial Period : Once your instance is live, you get full access to all R24k features as a two-month free trial. During this period, your team can test the software, import data, set up templates, and receive onboarding support at no extra cost.
Onboarding & Training (ongoing, ~1 week typical): The R24k team provides online support and guidance for familiarizing staff with functions like Quotation Manager, Booking Manager, and Text/Photo libraries. Most agencies report that the learning curve is short and teams become productive within a week.
Go-Live: After the trial, agencies decide whether to continue. If you proceed, no setup or activation is required—the same system continues with transparent, pay-as-you-go billing. Additional users or storage can be enabled instantly if needed.
R24k Travel Manager offers several points suggesting some level of customization and adaptability to fit specific business needs, although explicit details about deep or bespoke custom development are not outlined in the provided material. Here are the primary factors indicating its flexibility:
Designed by Industry Experts: The software is built by professionals with real-world experience in travel management, specifically for DMCs, solo travel advisors, and small agencies operating in Europe and Asia, catering to a range of organizational types and likely differing workflows.
Regular Improvements: The platform is described as being regularly updated and improved in response to client feedback. This suggests a willingness to adapt functionalities based on user requirements or pain points.
Modular Features: Core features—such as the Text Manager, Photo Manager, Quotation Manager, Booking Manager, and invoice creator—allow users to manage different parts of their business processes. This modularity often implies some user-level configurability.
Server Setup Options: Clients can have the software deployed on their own subdomain, highlighting flexibility in deployment and possibly in system integration.
Personalized Onboarding: Each client gets a demo and a custom server build for the trial, indicating a degree of setup customization, at least in the environment and onboarding phase.
Direct Customer Support: Emphasis on customer service and support—“we constantly listen to our clients”—implies that the company is open to hearing and responding to specific business needs during onboarding and ongoing usage.
R24k Travel Manager does not charge any setup fees or additional fees for maintenance or support. Here’s how their cost structure is outlined:
Setup Fees: There are no setup fees. The service includes a two-month free trial, during which your server is set up for you.
Maintenance: Regular software improvements, daily backups, and server upgrades (if storage limits are reached) are included at no additional charge.
R24k Travel Manager offers a and user-friendly training and support experience for new users, designed to ensure a smooth onboarding and ongoing customer satisfaction. Here’s what is available based on current data:
Personalized Onboarding & Free Trial: New clients receive a two-month free trial period. During onboarding, the R24k team will set up a dedicated server for you (even on your own subdomain, if preferred) and provide a demonstration of the software via Skype, Zoom, or Google Meet. This demo covers the key features and workflow, tailored to your business needs.
Direct Assistance During Setup: The onboarding process includes a walk-through of the platform with real-time support to answer questions and demonstrate essential tools, such as quotation creation, booking management, and invoice generation.
Free Online Support System: After onboarding, all users have access to an online support system where issues can be reported directly. Questions and inquiries are responded to as soon as possible.
Ongoing Free Support: Continued customer service and support are included at no extra cost with every subscription plan. This includes online support channels and free assistance via Skype.
Regular Updates and Feature Improvements: R24k commits to frequent updates, driven largely by user feedback. This ensures the training and support experience remains relevant, with the support team available to guide users through new features as they are released.
User-Friendly Interface & Training: The system is designed for simplicity and ease of use, with new and existing staff commonly reporting that the platform is easy to learn. If additional training or clarification is needed, support responds quickly and helpfully.
R24k Travel Manager implements several core security measures to protect user and business data:
Encrypted Data Connections: All data transfers are secured using encrypted connections. This means data sent between your device and the server is protected from eavesdropping or interception.
Dedicated Secure Server: Each client receives a dedicated server space, not shared with other customers. This improves data isolation and minimizes cross-tenant risk.
Multiple Daily Backups: The server is configured to perform multiple backups per day, helping ensure data can be restored in the unlikely event of loss or corruption.
Cloud-Based, Browser Access: The platform is cloud-based, minimizing local data storage risks. Only trusted browsers are supported, further decreasing vulnerability to unsecured endpoints.
Automated Server Upgrades: If storage limits are reached, the server is upgraded at no extra cost, indicating proactive management of server health and minimizing risks related to overcapacity.
Data Breach Procedure: The platform has a data breach notification mechanism in place, allowing administrators to notify affected users swiftly in case of an incident.
R24k Travel Manager’s policy on data ownership and portability provides users with substantial control over their personal and business data, but explicit reference to full data export or transfer formats is not directly stated in their publicly available terms. Here are the key aspects:
Data Ownership: User-provided data (such as personal and business details entered into the R24k system) remains accessible and manageable by the user. Registered users can view, edit, or delete their personal information at any time through their profile. Administrators can also access and manage this data. The platform does not share user data with third parties unless explicitly required for service provision or by law.
Data Portability: The privacy policy affirms user rights over their data, including the ability to access, edit, and delete information. However, while users can remove or modify data, there is no explicit statement about automated tools for exporting all account data in a structured, machine-readable format (such as CSV or JSON), as would be required for direct portability to another service under some regulatory frameworks. For more complex or full-data migration needs, users should contact R24k support directly to clarify options.
Data Retention and Access Rights: Data is retained as long as the user remains registered or until the data is deleted by the user or administrator. All users may request to see, edit, or delete their data at any time (username excluded from changes), and administrators are empowered to assist with data management. When accounts are deleted, associated personal data is also removed, except where retention is necessary for legal or operational reasons.
Data Protection and Security: R24k has established procedures for data breach notification and secure server hosting. Data is only stored and processed as necessary for business operations and system functionality.
R24k Travel Manager provides clear, flexible terms for scaling your subscription up or down to match evolving organizational needs:
Core User Tier: The standard subscription covers 1–3 users. This baseline includes all main features, a secure server (25GB), and unlimited quotations, with no additional fees beyond the subscription.
Adding Users: If you exceed three users, you can add more at a set monthly rate. Costs per additional user decline if billed for longer periods:
Monthly: €37.00 per extra user per month
Half-yearly: €33.75 per extra user per month
Yearly: €30.50 per extra user per month
Removing Users / Scaling Down: The model is inherently flexible; you can reduce your user count to as low as a single user if your organization contracts. Charges adjust automatically based on the active user count for the next billing cycle.
Server Storage & Upgrades: If your cached data or files outgrow the included 25GB server limit, R24k will upgrade your server for free (no service interruptions or extra charges), ensuring uninterrupted operation as your data needs grow.
No Setup, Downgrade, or Upgrade Fees: There are no hidden costs for scaling up or down—changes to user numbers or storage are handled within the subscription, and support remains free regardless of scale.
R24k Travel Manager's contract renewal and cancellation terms are outlined in their official Terms of Service, with several important provisions:
Contract Duration & Renewal: The service is provided on a subscription basis (monthly, half-yearly, or yearly), and your agreement to the Terms lasts as long as you are a user of their Site or Services. While the terms do not specify an automatic renewal process, continued use after the end of your paid period constitutes ongoing acceptance of the Terms and continuation of the service. Fee adjustments (such as price changes) are sometimes announced in advance.
Cancellation by User:
You may terminate your use or participation at any time, for any reason.
To cancel, you can either follow instructions in your account settings (if available) or contact the provider directly at info[at]maryblez[dot]com.
Once you terminate, your obligations under the Terms and the services end for future periods. No penalties or termination fees are specified for cancellation; you just stop at the end of the prepaid period.
Cancellation by Provider:
R24k (Mary Blez Web Development Services) reserves the right to terminate or suspend any account, at their sole discretion and without notice, particularly for breaches of the Terms or violation of applicable laws. They can block access, delete your profile, and remove any content posted, all without prior warning.
Reasons for provider-initiated termination include misuse, false information, fraudulent activity, or disrupting the service.
Effect of Termination:
If your account is terminated (by you or the provider), you may not register for a new account under your own, a fake, or a third party’s name.
The provider also reserves the right to take legal action if necessary.
No refunds are specified for early cancellation; typically, use continues until the end of the paid term.
The Terms can be updated at any time, with changes effective as soon as posted on their website. It is your responsibility to review updates, and continued use means acceptance of new terms.
