Contract Renewal
Automatic Renewal:
- Quvu's contracts may include automatic renewal clauses, which extend the contract for successive periods unless either party provides notice of termination in accordance with the agreement's termination provisions.
Notification of Renewal:
- The renewal process typically begins with one party notifying the other of the contract’s upcoming expiration. This notification serves as a trigger, alerting both parties to the need for renewal.
Evaluation and Negotiation:
- Upon receiving the notification, both parties should review the terms and conditions of the current contract. This step allows for an understanding of what needs to be carried over into the renewed agreement and what changes are desired. Negotiation may be required to address changes in the terms of the contract.
Finalization and Execution:
- Once both parties agree on the terms, the renewed contract is drafted, including all updated provisions and any new terms or conditions. Both parties then sign the renewed contract, making it legally binding .
Contract Cancellation
Cancellation Period:
- Customers have the right to cancel the contract within a specified period, typically fourteen days, without giving any reason. This period starts from the day the customer acquires physical possession of the goods or services.
Notification of Cancellation:
- To exercise the right to cancel, customers must inform Quvu of their decision to cancel the contract by a clear statement (e.g., a letter sent by post, fax, or e-mail). The cancellation is effective from the date the notice is sent.
Refunds and Returns:
- If the contract is canceled, Quvu will reimburse all payments received, including the costs of delivery, without undue delay and not later than fourteen days after being informed of the decision to cancel. The reimbursement will be made using the same means of payment as the initial transaction unless otherwise agreed.
Return of Goods:
- Customers must return the goods without undue delay and in any event not later than fourteen days from the day they communicate their cancellation. The customer bears the direct cost of returning the goods.
Conditions for Refund:
- Quvu may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by the customer. The refund may be withheld until the goods are received back or the customer has supplied evidence of having sent back the goods, whichever is earlier.