Point of Success
By Inborne Technology
Point of Success is a robust point-of-sale (POS) software solution specifically designed for the restaurant and foodservice industry. Launched in 2000, the company offers software tailored to various types of restaurants, including pizzerias, fine dining establishments, and quick-service locations. Point of Success provides features such as order management, table tracking, and integrated credit card processing to enhance the efficiency of restaurant operations. Their key selling point is flexibility, allowing businesses to use their own hardware or purchase pre-configured systems. The software's core functionalities cater to small and medium-sized businesses in the foodservice industry looking for affordable, customizable POS solutions.
Point of Success was founded in 2000 and is based in Gilbert, Arizona. Since its inception, the company has grown by targeting small and mid-sized restaurants, offering affordable and scalable solutions. Over the years, Point of Success has steadily expanded its product offerings, adding new features such as integrated online ordering, detailed reporting, and customer loyalty programs. The platform continues to evolve with the changing needs of the restaurant industry, such as the increasing demand for contactless payments and delivery management.
Point of Success appears to be privately funded, with no publicly available information on venture capital backing or detailed financial valuations. The company has grown steadily through revenue from its products and services, without external investment from major funding rounds. This approach allows Point of Success to maintain its independence and focus on the needs of its core customer base, primarily smaller restaurants and foodservice businesses.
The main product offering is the Point of Success POS software, which includes a variety of features aimed at improving restaurant operations. Some of its core functionalities include:
Order Entry: Streamlined and user-friendly, allowing quick and accurate order taking for different types of service (dine-in, delivery, carryout).
Customer Database: Stores customer information for future orders, including delivery history and contact details.
Reporting: Over 70 reports are available to track business performance, including financial, sales, and inventory reports.
Loyalty Programs: Built-in customer loyalty and rewards systems to boost customer retention.
Additionally, the software supports third-party integrations with accounting tools like QuickBooks and caller ID systems for enhanced operational efficiency.
There is no publicly available information regarding acquisitions made by Point of Success. The company primarily focuses on expanding its product offerings through feature enhancements and integrating third-party services. For example, it expanded its capabilities by integrating online ordering tools like BigHoller, payment processing platforms like Worldpay, and other restaurant-specific tools like caller ID services and loyalty management programs.
Point of Success has kept pace with the rapidly changing foodservice landscape by introducing new features like contactless payments and delivery management tools. The platform also added support for customer-facing display systems and menu customization, allowing restaurants to easily modify menus for different services such as happy hour or seasonal specials. Integration with employee time clocks and advanced reporting tools are other recent additions designed to make operations more efficient.
Point of Success prides itself on offering affordable and flexible solutions tailored to the unique needs of smaller restaurant businesses. The company values customer support and provides extensive resources, including a knowledge base, online video training, and personalized customer service. By focusing on customer satisfaction, the company has built a loyal user base of restaurant owners who appreciate the software's ease of use and flexibility.
Point of Success caters primarily to small and mid-sized restaurants, including pizzerias, cafes, fine dining, and quick-service establishments. The software's affordability and customization options have made it a popular choice among independent restaurant owners who want control over their POS systems without high upfront costs or long-term commitments. The community of users is often engaged through customer forums, user support resources, and regular software updates that reflect the needs of their diverse client base.
