Pega-Customer-Service
by Pegasystems
by Pegasystems
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Pegasystems
by Pegasystems
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The Pega Platform™ makes it simpler for enterprises to work smarter, unify experiences, and adapt instantly. Thanks to our scalable, made-to-measure architecture, even the biggest organizations can stay streamlined and ready for what’s next.From environmental sustainability to volunteering, we strive to be responsible corporate citizens and active contributors in the communities where we live and work. And we partner with brand ambassadors who share our values.To us #LifeAtPega means a safe, respectful work environment that supports our employees and their families
It anticipates consumer demands, keeping track of unfinished business, and more.
Seller
Pegasystems
Customer Engagement
Email Management
Live Chat
Performance Metrics
Predictive Analytics
Reporting/Analytics
Social Media Integration
Surveys & Feedback
pegacustomerservice.avif
How is Pega-Customer-Service in terms of value for money?
for my 10000 people companyHow is Pega-Customer-Service in terms of ease of use?
for my 10000 people companyWhere in GCC does Pega-Customer-Service have offices?
Not available
Who are Pega-Customer-Service customers in Middle East?
ING, Etisalat, and the FBI.
What is Pega-Customer-Service local address?
Not available
Is Pega-Customer-Service platform available in Arabic?
Yes
Does Pega- Customer-Service platform use AI? And where
The Pega Customer Service platform extensively uses AI across various aspects of its functionality.
AI-Powered Guidance AI guides agents through customer interactions, ensuring a seamless experience where agents always know the next best action to take. This includes understanding a customer’s intent and automatically suggesting case workflows to guide the journey to completion
What AI does Pega Customer Service use? Chat GPT, etc.
Pega Customer Service utilizes its own AI technologies rather than external AI.
By Pegasystems