Features

Functionality

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Total Features

10

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Advanced Features

  • Customer Engagement

  • Email Management

  • Live Chat

  • Performance Metrics

  • Predictive Analytics

  • Reporting/Analytics

  • Social Media Integration

  • Surveys & Feedback

  • Usage Tracking/Analytics

  • Workflow Management

Support

  • Email

  • Help Desk

  • FAQs

  • Forum

  • Knowledge Base

Deployment

  • Cloud, SaaS, Web-Based

  • Mobile - Android

  • Mobile - iPhone

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Pega-Customer-Service Categories on Zoftware

  • Customer Service Software

  • Sales Acceleration Software

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