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by Aria Telecom Solutions
by Aria Telecom Solutions
The Aria Parth 30C software, a part of the Aria Telecom Solutions product line, serves as a comprehensive call center solution aimed at optimizing both inbound and outbound communication processes for businesses. Its primary goal is to offer a unified communication system tailored to meet the diverse needs of modern call centers, integrating various functionalities to streamline operations and enhance communication efficiency. Key features of Aria Parth 30C encompass support for multiple communication types, including both inbound and outbound call processes, making it adaptable for various call center operations. It combines several contact center solutions such as IVRS, IP PBX, Telephone Recording System, and Audio Conference Bridge into a unified system, enhancing connectivity options with support for ISDN PRI, GSM Trunk, Analog Trunk, and VOIP Trunk. Agent and administrative tools are included, featuring functionalities like agent log-in/log-out, predictive and preview dialing, along with a robust Automatic Call Distributor (ACD) application. Remote access capabilities and management information system (MIS) reporting facilitate effective monitoring and management of call center operations. Additionally, its operation over a LAN network eliminates the need for separate cabling, reducing infrastructure costs. Aria Parth 30C is compatible with various devices, supporting IP Phones, FXS Gateways, and softphones on desktops or mobile phones, thereby enhancing flexibility in hardware usage. It offers additional functionalities like a multi-party conference bridge for setting up conference calls, a database server for data management, and an integrated IVRS for efficient handling of incoming calls.
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The Aria Parth 30C software stands out from its competitors in the call center operations realm due to several distinct advantages. It integrates various functionalities such as IVRS, IP PBX, Telephone Recording System, and Audio Conference Bridge into a unified platform, simplifying management and reducing costs by eliminating the need for multiple separate systems. This comprehensive integration ensures greater efficiency and streamlined operations. Moreover, Aria Parth 30C supports a wide range of connectivity options, including ISDN PRI, GSM Trunk, Analog Trunk, and VOIP Trunk, providing versatility to adapt to various technological environments and user needs. Its advanced call management features, such as predictive and preview dialing, along with robust Automatic Call Distributor (ACD) applications, enhance call handling efficiency, customer service, and agent productivity. The software offers remote access capability and detailed MIS reporting, enabling better management oversight and operational control from anywhere, which is particularly advantageous for organizations with multiple locations or remote working arrangements. Furthermore, operating over a LAN network reduces initial setup and maintenance costs, enhancing cost-effectiveness. With compatibility with a variety of devices like IP Phones, FXS Gateways, and softphones, businesses can utilize existing hardware and choose new devices according to their budget and technical requirements. Aria Parth 30C also offers customization and scalability, allowing tailored solutions to meet specific business needs and adapt to changing requirements as businesses grow.
per User per Month
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for my 10000 people companyBy Aria Telecom Solutions