OurRecords
By OurRecords
Efficiency and Organization: The platform is lauded for saving significant time by automating the management of documents, eliminating the need for manual tracking, printing, and filing. This automation helps users manage thousands of documents daily.
User-Friendly Interface: Many reviewers find the system easy to use for both internal employees and external public users, who often require minimal support. It features an intuitive interface that helps teams stay organized.
Excellent Customer Support: OurRecords is recognized for its responsive and effective customer support. Users report that the support team is quick to resolve issues and has even incorporated user-requested features over time.
Vendor and Supplier Management: The ability for vendors to upload their own documentation is a valued feature. The system also sends automatic reminders to vendors and provides customizable forms, often at no cost to the suppliers.
Helpful Notifications: The software automatically alerts users when a provider or vendor updates documents in the database, ensuring that compliance information is always current.
Manual Data Entry: A few users expressed frustration with having to manually input dates for certain items, wishing for more automation in this area.
Vendor Reluctance: A significant drawback noted by some is that not all vendors are willing to use the platform to self-manage their documents. This refusal can lead to double the work for the user, who must then request the information and upload it themselves.
Time-Consuming Setup: The initial setup process can be a "pain-staking task," particularly for smaller teams that work with a large number of vendors.
