OmniTouch Contact Center
by Alcatel Lucent Enterprise
by Alcatel Lucent Enterprise
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
We help make selecting a software for your business effortless, economical and efficient.
by Alcatel Lucent Enterprise
by Alcatel Lucent Enterprise
Profile Information Last updated on: 1 July 2024
Profile Information Last updated on: 1 July 2024
The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.
Cloud-based system that assists contact centers of all sizes with inbound voice interactions, ACD, agent performance management & more.
Seller
Alcatel Lucent Enterprise
Blended Call Center Call Logging Call Recording Inbound Call Center IVR / Voice Recognition Outbound Call Center Queue Management Real-Time Chat Reporting/Analytics
How is OmniTouch Contact Center in terms of value for money?
for my 10000 people companyHow is OmniTouch Contact Center in terms of ease of use?
for my 10000 people companyWhere in GCC does OmniTouch Contact Center have offices?
Who are OmniTouch Contact Center customers in Middle East
What is OmniTouch Contact Center local address
Telephone Park Plot 258 Kampala Road Sunnyside, Blantyre.
Additionally, there is another address listed:Phone House, Plot 4/192, Off Paul Kagame Road, Old Town, Lilongwe.
Is OmniTouch Contact Center platform available in Arabic
Yes.
Does OmniTouch Contact Center platform use AI? And where
Yes, the OmniTouch Contact Center platform by Alcatel-Lucent Enterprise does utilize AI in several aspects to enhance its functionality and efficiency. Here are the key areas where AI is integrated:
What AI does OmniTouch Contact Center use? Chat GPT, etc
Not available.
Is OmniTouch Contact Center a web 3 company?
Not available.
Is there any web 3 components
Not available.