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OmniTouch Contact Center-logo

OmniTouch Contact Center

By Alcatel Lucent Enterprise
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OmniTouch Contact Center Features

Functionality

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Key Features

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Features

  • Tick  Vector Icon Blended Call Center Call Logging Call Recording Inbound Call Center IVR / Voice Recognition Outbound Call Center Queue Management Real-Time Chat Reporting/Analytics

Support

  • Tick  Vector Icon Email

  • Tick  Vector Icon Help Desk

  • Tick  Vector Icon Forum

Deployment

  • Tick  Vector Icon Cloud, SaaS, Web-Based

  • Tick  Vector Icon Desktop - Windows

  • Tick  Vector Icon Mobile - Android

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OmniTouch Contact Center Categories on Zoftware

  • Call Center Software

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