NovoClinical
بواسطة NovoMedici, LLC
Ease of Use & Interface: The system is described as intuitive, very easy to learn, and user-friendly. The interface often resembles traditional paper charts, which eases the transition to electronic records for providers and staff.
Customer Support: Responsive, quick, and helpful customer service is frequently cited as a major strength. Users appreciate having a personal, hands-on relationship with the IT team and that issues are addressed immediately.
Integrated Functionality: It is a fully integrated, all-in-one solution that includes EHR, Practice Management, Medical Billing, and Telemedicine, allowing for seamless workflow and centralized data management.
Customization: The software is customizable to fit unique practice needs and workflows. Changes are often implemented quickly based on user suggestions.
Core Clinical Features: Strong features include e-prescribing (e-Rx), lab integration, an effective Patient Portal for patient engagement, and voice recognition for efficient documentation.
Billing & RCM: The billing portion of the software could benefit from upgrades. Users note that sending things to billing involves multiple processes and that codes can occasionally fail to transfer correctly, requiring manual review. There are also reports of claim rejections and a desire for more effective Revenue Cycle Management (RCM).
Performance & Speed: Since the software is cloud-based, some users report that the system sometimes slows down, and occasional freezing can disrupt the workflow.
