Nextiva Features

Features

• Alerts / Escalation

• Blended Call Center

• Call Logging

• Call Recording

• Call Scripting

• Campaign Management

• Inbound Call Center

• IVR / Voice Recognition

• Manual Dialer

• Outbound Call Center

• Predictive Dialer

• Progressive Dialer

• Queue Management

• Real-Time Chat

• Performance and Reliability

• Customization

• Browser Extension

• Automated Attendants

Support

• Email

• Help Desk

Deployment

• Cloud, SaaS, Web-Based

• Desktop - Mac

• Desktop - Windows

• Mobile - Android

• Mobile - iPhone