My Clients Plus
By Therapy Brands
Telehealth Capabilities: The platform supports HIPAA-compliant video conferencing, which is crucial for telehealth services. This feature has become increasingly important and is well-regarded by users.
Comprehensive Therapy Note Templates: My Clients Plus offers a wide range of customizable therapy note templates, which users find helpful for documentation purposes. This feature aids in maintaining thorough and organized records.
Efficient Billing Features: The software is noted for its robust billing capabilities, which simplify the billing process and make it accessible even for those without extensive billing expertise. Features like electronic billing and tracking of payments are particularly appreciated.
Excellent Customer Support: Users frequently praise the customer support team for being helpful and responsive. The ability to speak directly with knowledgeable representatives who provide effective solutions is highly valued.
User-Friendly Interface: Many users find the software easy to navigate and appreciate its user-friendly design. This makes daily tasks like billing, scheduling, and maintaining therapy notes more efficient.
Access to Clinical Notes by Billing Company: Concerns have been raised about the billing company having access to clinical notes, which could be a privacy issue for some practices.
Difficulty with Reports and Payments: A few users have found it challenging to locate specific reports or to apply patient payments after the fact. Additionally, voiding out mistakes can be cumbersome.
Issues with Credit Card Denials: There have been instances where users were locked out of their accounts when their credit card was denied due to fraud. This has caused inconvenience and disruption for affected users.
Mandatory Usage: Some users have expressed dissatisfaction with being forced to use the software because it is mandated at their workplace. This can affect user satisfaction if they prefer different software.
