Kenko’s implementation process is designed to be thorough yet efficient, ensuring studios can migrate from legacy systems or launch their digital operations with minimal disruption. Based on reviews and platform details, here is a step-by-step overview:
The process starts with a personalized demo, where Kenko’s team discusses your business goals, operational requirements, existing systems, and desired outcomes. This aligns both parties on the project scope, timeline, and key deliverables, establishing clear owner responsibilities for each phase.
Kenko’s onboarding specialist works directly with you to gather necessary data—current membership lists, class schedules, payment settings, and specific needs like integrations or compliance standards. This step allows the migration and setup to reflect your business workflows and branding.
With information gathered, Kenko’s team configures your studio management dashboard, automates marketing workflows, integrates payment systems, and personalizes communications. Branding is applied to your member app, website widgets, and emails. The setup includes calendar management, member journey automations, and all essential tools central to your business.
For studios switching from other platforms, Kenko offers overnight data migration. This ensures all client data, schedules, historical bookings, and relevant records are seamlessly transferred, minimizing downtime and lost information.
Dedicated onboarding support (your assigned “product coach”) trains you and your staff through live video meetings and step-by-step guides. Team training covers software navigation, member management, payment processing, and the use of automation tools, ensuring everyone is confident using the new system.
You conduct system walkthroughs, testing essential features and workflows. Any bugs or customization requests are resolved by your assigned coach, guaranteeing the setup matches your business processes before you go live.
Once satisfied, you launch Kenko for your studio and members. Kenko’s support team remains available for immediate troubleshooting or tweaks. Extra onboarding help is available during the first weeks to help smooth adoption, and coaches often schedule regular check-ins.
This rapid, high-touch approach to implementation sets Kenko apart, allowing fitness studios to modernize without lengthy delays or loss of business continuity.
Kenko is highly customizable and designed to adapt to a variety of fitness business models. Here are several customization capabilities:
Kenko offers transparent pricing with no setup fees mentioned for standard onboarding. However, there are optional add-ons that may incur extra charges:
There are no hidden maintenance or support charges for users on active subscriptions, and updates are included.
Kenko provides a comprehensive onboarding experience, including:
This ensures that studios can go live quickly—often within 1–2 weeks—with minimal disruption.
Kenko ensures data protection through several key measures:
Kenko offers flexible subscription plans (Essential, Pro, Premium) that allow studios to:
This flexibility supports both scaling up (e.g., adding staff logins, automation tools) and scaling down (e.g., reducing features or switching to a lower plan) without long-term lock-ins.
Kenko operates on a subscription-based model with monthly and annual billing options. While detailed legal terms are not publicly listed, here are the key points inferred from their pricing and support structure:
