Affordability : Compared to competitors like Mindbody and Glofox, Kenko is seen as a cost-effective solution with strong value for money.
Feature-Rich Platform : Users appreciate the wide range of features, including automation, branded apps, CRM, and integrated website and mobile app functionality.
Modern UI and UX: Kenko’s interface is clean and visually appealing, making it easy for staff and clients to navigate.
Responsive Customer Service: Many reviewers mention that the support team is knowledgeable, responsive, and willing to jump on calls to resolve issues or explain features.
Ease of Use : The platform is described as intuitive and user-friendly, both for studio owners and their clients. Booking, scheduling, and managing memberships are seamless.
Excellent Onboarding Support : Users consistently praise the onboarding experience, highlighting how support staff guide them step-by-step and make the transition smooth and stress-free.
Customer Support Availability : While support quality is praised, some users found the availability limited during weekends or off-hours.
CRM Limitations on Mobile : Several users expressed a desire for full CRM functionality on mobile devices, which was either missing or limited at the time.
Slow Performance at Times : A few reviewers mentioned occasional system lag or slowness, especially during peak usage.
Limited Documentation : Some users noted the lack of training manuals or self-help resources, which can make it harder to troubleshoot independently.
