Jewel360

Jewel360 is a cloud-based point-of-sale (POS) and business management solution designed specifically for the jewelry industry. Unlike generic retail systems, Jewel360 addresses the complex needs of modern jewelers by integrating all business processes—ranging from sales and inventory management to customer engagement and in-depth analytics—into a single seamless platform. The system is used by both small boutiques and large multi-location jewelry businesses, offering tailored solutions that fit a variety of operational scales and sales models, whether in-store, online, or both. Jewel360 functions as an all-in-one POS solution accessible from any device—Mac, PC, or tablet—thanks to its cloud-based architecture hosted on secure AWS servers. This allows store owners and staff to check sales numbers, update inventory, and even conduct remote operations from anywhere in the world. Jewel360’s inventory management is a standout feature, offering real-time updates, serialized tracking for gemstones and metals, and auto-fill product descriptions. This not only ensures the accuracy of records but also streamlines the management of complex jewelry pieces, repairs, custom orders, and consignment items. The platform’s repair and custom order modules are highly regarded in the industry. Store personnel can easily create and track jobs, group tasks, upload images, and manage the lifecycle of each work order. Automated notifications keep both staff and clients updated on job progress and completion, enhancing communication and speeding up turnaround times. Real-time tracking of product status across locations ensures full visibility and operational transparency. Jewel360’s customer relationship management (CRM) suite empowers stores to build lasting relationships with clients. The database records customer histories, preferences, loyalty points, and gift card balances, forming the basis for personalized marketing campaigns and service excellence. The marketing tools—integrated directly into the platform—enable jewelers to run automated email and SMS campaigns, launch loyalty programs, and issue custom promotional offers. This not only helps in maintaining customer engagement but also aids in nurturing repeat business.

Jewel360’s primary competitive edge lies in its laser focus on the jewelry industry, delivering an all-in-one, cloud-based POS platform built specifically to address the multifaceted needs of modern jewelry retailers. While many POS systems are generic and require disparate tools for inventory, repairs, CRM, and e-commerce, Jewel360 consolidates these features into a unified environment, supporting efficient management of both in-store and online operations. A standout differentiator is its robust serialized inventory management—crucial for tracking individual gemstones, metals, and intricate pieces. This specialized capability exceeds the basic stock tracking offered by more general POS competitors, allowing for detailed control of consignment, appraisals, special orders, and repairs. Jewel360’s integrated repair and custom work management allows jewelers to create, track, and complete jobs with ease, including groupings and workflow images, while sending customers automated status notifications, all from within the same system. Cloud-based architecture is another major advantage. By leveraging secure AWS servers, Jewel360 offers true anytime-anywhere access across multiple devices—PCs, Macs, tablets—which is especially valuable for owners and managers who oversee operations remotely or across multiple locations. Real-time data synchronization ensures that sales, inventory, and customer records are instantly updated, minimizing errors and maximizing operational control.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)