IRIS Clarity

IRIS Clarity, developed by IRIS Audio Technologies, is an advanced voice-isolation solution engineered to remove distracting background noise from both sides of a conversation in real time. Whether deployed as a standalone desktop application or integrated via SDK into IVAs (Interactive Voice Assistants), live calls, and post-call analytics pipelines, IRIS Clarity elevates the clarity and effectiveness of customer experience operations. Its foundational AI stems from rigorous engineering originally conducted in high-noise environments such as Formula 1 race setups, ensuring peak performance even in chaotic audio conditions. The solution excels across three critical stages of the contact center journey. Pre-call, IRIS Clarity optimizes IVA intent recognition and routing accuracy by ensuring voice inputs are clearly captured and interpreted. During live calls, bidirectional noise cancellation enables customers and agents to communicate seamlessly, free from background distractions like traffic, office chatter, or household noise. This clarity builds trust, reduces stress, and improves overall experience. Post-call, it enhances the quality of voice data fed into transcription engines, diarisation platforms, and analytics tools, resulting in higher accuracy and more actionable insights. Technically, IRIS Clarity functions as a virtual microphone and speaker, intercepting audio streams within VoIP systems and cleansing them before transmission—without affecting natural speech tones. It supports Windows, macOS, and integrates widely across platforms, including Five9, 8x8, Vonage, Talkdesk, Genesys Cloud, and more. This real-time processing is matched with low CPU and memory demands, meaning even low-spec devices can run it smoothly. Administrators benefit from centralized management via a web-based console that supports single sign-on, Azure AD sync, usage monitoring, and noise-level controls. Enterprises can deploy per-user or per-device licensing, configure USB headset priority, adjust microphone-side or speaker-side noise filtering, and access diagnostic call recordings for fine-tuning audio policies. Additionally, compliance is a core focus: IRIS Clarity’s whitepaper addresses GDPR, PCI DSS, HIPAA, and POPIA regulations, helping organizations protect sensitive information and comply with workplace safety and consumer duty standards. In contact center environments, IRIS Clarity demonstrates tangible business value. It significantly reduces average handling time (AHT) and improves first-call resolution by cutting down on repetition and miscommunication. Simultaneously, customer satisfaction (CSAT) and employee satisfaction (ESAT) improve as audio becomes clearer and less fatiguing. Support teams can reduce spend on hardware and office infrastructure, while mitigating compliance risk due to overheard conversations or data leaks. The solution is available globally across EMEA, APAC, LATAM, the Middle East, and North America, and serves industries ranging from financial services and healthcare to public sector, retail, telecom, e-commerce, and travel. Clients span commercial, enterprise, and strategic segments, and IRIS Clarity is distributed via recognized platforms like Talkdesk AppConnect and Genesys AppFoundry.

IRIS Clarity sets itself apart through its combination of advanced bidirectional noise cancellation, low resource usage, and enterprise-grade management—all powered by technology initially developed for high-stakes Formula 1 environments. Its ability to simultaneously clean audio on both ends of a call distinguishes it from many competitors that often focus solely on the speaker’s side. This ensures that communication flows smoothly even when both parties are immersed in noisy environments. Another competitive advantage is IRIS Clarity’s real-time performance, achieved with minimal CPU and memory usage. This enables deployment on lower-spec devices without sacrificing call quality, a notable advantage for organizations with cost constraints or remote workforces using varied hardware setups.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)