InnGenius PMS
By InnGenius
Easy to Use: Users consistently highlight the intuitive and user-friendly interface, making setup and everyday tasks straightforward for even non-technical users.
Excellent Customer Service: Many reviews praise quick, personalized support and knowledgeable, helpful staff, frequently naming support team members and citing fast response times.
Affordability and Value: Clients consider InnGenius PMS to be a great value for small and mid-sized properties, with affordable pricing and strong functionality for the cost.
All-in-One Functionality: Reviewers appreciate the comprehensive range of features (front desk, POS integration, housekeeping, channel management, and reporting) suitable for small hotels and boutique operations.
Continuous Improvement: Users mention ongoing updates and feature additions, such as coupon codes, POS expansion, and an affiliate program.
Cloud-Based Ease: Positive remarks highlight remote accessibility and the convenience of not needing on-premise servers.
Limited Customization: Some users feel the system lacks advanced customization options; more flexibility in reports and booking engines is requested.
Reporting and Search Limitations: There is recurring feedback about constraints when filtering guest histories or sorting by certain fields, and some reports require export to Excel for in-depth analysis
Mobile Experience: A few reviews point out minor glitches or clunky experiences on mobile browsers, and some wish there was a dedicated app.
Minor Bugs/Glitches: Isolated reports mention rare system glitches or difficulty syncing newly added rooms without manual intervention.
