iHasco

iHasco is designed to be quick and easy to implement, particularly for organizations seeking minimal setup complexity. Here’s how the process typically unfolds:

1. Account Setup

• Once an organization signs up, iHasco creates an LMS account.
• Admins receive access credentials and a welcome email.

• Staff can be added manually, via bulk upload, or through self-registration links.

2. User Import and Configuration

• Admins can import users using CSV files or sync with business systems via the Client API.

• Custom fields and organizational segments can be mapped to tailor the LMS to the company structure.

3. Course Assignment

• Courses are assigned to users either manually or through smart enrolment rules.

• Automated emails notify users of their course assignments and deadlines.

4. Training Delivery

• Users access courses via a browser or mobile device.

• Courses are video-based, interactive, and include quizzes and certificates.

5. Automation and Reminders

• The LMS sends automated email reminders to users for course start, completion, or renewal.

• Admins can track all reminders sent for compliance documentation.

6. Reporting and Monitoring

• Real-time dashboards and ad-hoc reports allow tracking of progress, completion rates, and compliance.

• Reports can be filtered by date, department, or custom attributes.

7. Support and Walkthroughs

• iHasco provides video walkthrough guides for administrators to help with setup and management.

• A support hub and live chat are available for troubleshooting.

Typical Timeline

• Initial Setup: 1–2 days (account creation, user import, course assignment).
• Full Rollout: 3–7 days, depending on organization size and number of users.
• Training Completion: Varies by course length; most courses take 30–60 minutes each.

Organizations often complete full implementation within one week, especially with support from iHasco’s onboarding team.

iHasco offers several customization options to tailor the platform to specific business requirements:

Customization Features

• White-labelling: Businesses can personalize the LMS with their own logo, colors, and branding elements.
• Custom Fields: Admins can define custom fields for user profiles to match internal HR or compliance structures.
• Role-Based Permissions: Allows organizations to control access and visibility based on user roles.
• Course Assignment Rules: Smart enrolment rules can be configured to automatically assign courses based on job role, department, or location.
• API Integration: iHasco supports integration with platforms like SAP Litmos, Moodle, and Adobe Captivate Prime, enabling synchronization with existing business systems.

• Reporting Customization: Reports can be filtered and customized to reflect organizational KPIs and compliance metrics.

Flexible Plans

• iHasco offers bespoke pricing packages tailored to business size, industry, and training needs. You can start with a basic plan and upgrade or modify it anytime.

iHasco is designed to be cost-effective with minimal hidden fees. Here's a breakdown:

Setup Fees

• No setup fees are required. The platform is cloud-based and runs on any modern browser, so there’s no installation needed.

Maintenance Costs

• No separate maintenance charges. All updates and platform improvements are included in the subscription.

Support Charges

• Support is included in all multi-user packages:
  • Dedicated Account Manager.
  • Access to a support team via phone, email, and live chat.

  • Help with onboarding, course selection, and troubleshooting.

Refund Policy

• iHasco offers a 14-day money-back guarantee for unsatisfied customers.

Flexible Billing

• Payment can be made via a standard 30-day invoice or other flexible options.

iHasco provides a comprehensive onboarding and support system to ensure new users can quickly and effectively use the platform:

Training for New Users

• Onboarding Training Course: iHasco offers a dedicated onboarding course that covers:
  • What onboarding is and why it matters.
  • How to prepare and deliver an onboarding plan.
  • How to follow up with new users and gather feedback.
  • Available in 40+ languages and takes about 30–35 minutes to complete.
• Video Walkthroughs: Admins and learners have access to step-by-step video guides for navigating the LMS, assigning courses, and generating reports.
• Self-paced Learning: All training is asynchronous, allowing users to complete it at their convenience.

Support Services

• Dedicated Account Manager: Assigned to each business to assist with setup, course selection, and ongoing support.
• Live Chat, Email, and Phone Support: Available during business hours for technical and administrative help.
• Help Centre: Includes FAQs, troubleshooting guides, and best practices.
• No Installation Required: The platform is cloud-based, so users can start immediately without IT setup.

iHasco takes data protection seriously and complies with several key standards and practices:

Certifications and Compliance

• Cyber Essentials Certified: Ensures protection against common cyber threats.
• GDPR Compliant: Adheres to the UK General Data Protection Regulation for data privacy and user rights.
• Data Protection Act 2018: Compliant with UK legislation on data handling and processing.
• G-Cloud 12 Framework Supplier: Approved for use by UK public sector organizations, indicating high trust and security standards.

Technical Security Measures

• HTTPS/SSL Encryption: All data transmitted between users and the platform is encrypted.
• Two-Factor Authentication (2FA): Optional for added login security.
• Single Sign-On (SSO): Supports integration with Microsoft Entra ID and other identity providers.
• Regular Backups: Data is backed up regularly to prevent loss.
• Access Controls: Role-based permissions ensure users only access relevant data.

Operational Practices

• Data Hosting: Likely hosted in secure UK or EU data centers (though not explicitly stated).
• Monitoring: 24/7 system monitoring for uptime and threat detection.
• Privacy Policy: Transparent about data collection, usage, and user rights.

iHasco follows a quarterly update cycle, releasing new features and improvements approximately every 91 days. These updates include:

• Feature Enhancements: Improvements to the LMS interface, course delivery, and reporting tools.
• Bug Fixes: Regular fixes to improve stability and user experience.
• New Capabilities: Examples include multi-argument organizational segments, improved certificate delivery, and SCORM package enhancements.

• Support Tools: Integration of a support knowledge base directly into the LMS for easier access to help resources.

Update Management Process

• Internal Code Review: All changes undergo strict internal review.
• Automated Testing: Ensures reliability and performance before deployment.
• Managed Deployment: Updates are rolled out through a controlled release process to minimize disruption.
• User Notification: Users can subscribe to release notes via email or RSS to stay informed.

iHasco is fully compliant with the UK GDPR and Data Protection Act 2018, which governs data ownership and portability.

Data Ownership

• User-Controlled Data: Personal data entered into the platform remains the property of the individual or organization.
• Third-Party Transfers: iHasco may process data outside the EU but only under strict GDPR-compliant safeguards.

Data Portability

• iHasco supports the right to data portability, allowing users to request their personal data in a structured, machine-readable format (e.g., CSV or XML).
• Requests must be fulfilled within 30 days, with possible extensions for complex cases.
• Data includes:
  • Account information.
  • Training history.
  • Certificates and progress logs.
• Derived or inferred data (e.g., analytics or predictions) is typically excluded from portability rights.

iHasco offers flexible scaling options to accommodate changing organizational needs:

• Add Users or Courses Anytime: Organizations can increase the number of users or courses at any point during their subscription.
• Credit-Based Model: iHasco uses a credit system where each course consumes a set number of credits. This allows businesses to scale usage without renegotiating contracts.
• Open vs. Restricted Licenses:
  • Open License: Offers flexibility to assign any course to any user.
  • Restricted License: Limits course access based on predefined user groups.
• Account Manager Support: Scaling decisions are supported by a dedicated account manager who helps with planning and implementation.

This model ensures that businesses can expand or reduce training programs without incurring penalties or needing complex contract changes.

iHasco’s contract terms are designed to be transparent and user-friendly:

• Renewal:
  • Contracts typically renew annually unless otherwise specified.
  • Clients are notified in advance and can choose to renew or modify their plan.
  • Renewal includes continued access to the LMS, support, and course updates.
• Cancellation:
  • Clients can cancel their subscription by contacting their account manager.
  • There is no cancellation fee if done within the agreed notice period.
  • iHasco offers a 14-day money-back guarantee for new clients who are unsatisfied.
• Terms of Use:
  • All users must agree to iHasco’s Terms & Policies, which include clauses on data protection, service levels, and acceptable use.

iHasco aligns with several industry-recognized compliance standards to ensure legal and operational integrity:

Certifications and Approvals

• CPD (Continuing Professional Development) – Most courses are CPD-certified.
• IOSH (Institution of Occupational Safety and Health) – Health & safety courses meet IOSH standards.
• RoSPA (Royal Society for the Prevention of Accidents) – Safety training is RoSPA-approved.

• IIRSM (International Institute of Risk and Safety Management) – Risk and compliance courses are IIRSM-certified.

Legal and Regulatory Compliance

• GDPR (General Data Protection Regulation) – Full compliance with UK and EU data protection laws.
• Data Protection Act 2018 – Adheres to UK-specific privacy regulations.
• Cyber Essentials – Certified for basic cybersecurity hygiene.

• Modern Slavery Act – Policy in place to prevent human trafficking and exploitation.

Training Coverage

• Courses cover compliance topics such as:
  • Anti-bribery
  • GDPR
  • Cybersecurity
  • Anti-money laundering
  • Environmental awareness
  • Social media and harassment policies.