By Techsa Services Pvt Ltd
Updated On 7th Feb 2025
HCL BigFix is highly customizable, allowing organizations to tailor the software to meet specific business needs. Here are several data highlighting its customization capabilities:
Dashboard Customization: HCL BigFix offers advanced dashboard customization capabilities. IT managers can set up dashboards to display important metrics, trends, and alarms, enhancing visibility and decision-making. The Self-Service application within BigFix can also be customized to create dashboards that display specific information such as computer name, IP address, and location.
Self-Service Application: The BigFix Self-Service application allows users to customize their experience by creating custom dashboards and adding custom relevance. This feature enables users to install applications, scripts, fixes, patches, and even perform self-healing of broken applications, which enhances user autonomy and reduces help desk tickets.
Scripting and Automation: BigFix supports various scripting languages, allowing for extensive automation and customization of tasks. This flexibility enables organizations to automate complex processes and integrate vendor patches seamlessly.
The additional costs associated with implementing and using Techsa HCL BigFix can include several components beyond the basic licensing fees. Here are some potential additional costs:
Setup Fees: While specific setup fees are not always detailed, there may be costs associated with the initial deployment, especially if professional services are required for installation and configuration. The complexity of the setup can influence these costs.
Maintenance and Support Charges: Techsa HCL BigFix typically includes support as part of its subscription, but the level of support and response times may vary based on severity levels.
HCL BigFix offers a comprehensive range of training and support options for new users to help them effectively utilize the software. Here are the key offerings:
BigFix Foundations Training: This is an online training program designed to provide users with a foundational knowledge of HCL BigFix. It covers the basics of IT management using BigFix, helping users understand how to secure and manage their enterprise IT infrastructure efficiently.
Free Virtual Courses: HCL BigFix provides several free virtual courses that cover different aspects of the software:
BigFix Basics 101: A four-day course offering a comprehensive understanding of BigFix, including its components and administration.
BigFix Inventory 201: A two-day course focused on maintaining software audit readiness and managing software compliance.
BigFix Compliance 301: A two-day course on monitoring and applying security settings to ensure compliance with policies.
BigFix OS Deployment 302: A two-and-a-half-day course covering all aspects of OS deployment.
BigFix Remote Control & Power Management 302: A two-day course on remote control and power management features.
HCL BigFix releases updates on a quarterly basis, introducing new features and enhancements with each release. This regular update schedule ensures that users have access to the latest functionalities and improvements in the software.
HCL BigFix offers flexible terms for scaling up or down to accommodate changing organizational needs. Here are some key points regarding scaling:
Endpoint Management: HCL BigFix is designed to manage up to 300,000 endpoints per management server, providing significant scalability for large enterprises. This allows organizations to scale their IT management capabilities as their infrastructure grows.
Multi-Platform Support: BigFix supports multiple platforms, including Windows, Unix, Linux, MacOS, iOS, and Android, enabling organizations to manage diverse environments efficiently.
HCL BigFix Compliance meets several industry-standard compliance benchmarks and certifications, ensuring robust security and configuration management across IT environments. Here are the key compliance standards that HCL BigFix adheres to:
SCAP (Security Content Automation Protocol): BigFix Compliance V9.2 is certified for SCAP v1.2, and version 10 is in the process of obtaining SCAP v1.3 certification. SCAP standardizes the format and nomenclature for communicating software flaws and security configurations.