Groundcover

The software is implemented through setup, configuration, integration, training, and support to ensure a smooth transition and long-term success.

• Proof of Concept (POC): Can be completed in a single day.

• Deployment: Installs instantly using eBPF-powered sensors—no code changes or heavy setup required.

• Configuration: Automatically ties logs, traces, and metrics together for full-stack visibility.

• Integration: Runs seamlessly across cloud providers, on-prem data centers, and regulated environments.

• Go Live: Immediate observability across production, development, and testing environments.

• Post-Deployment: Zero instrumentation and zero maintenance required; Groundcover manages storage within your VPC.

The software offers flexible customization options to align features, workflows, and integrations with specific business needs.

• BYOC Architecture: Enables deployment inside your own Virtual Private Cloud (VPC), offering full control over data residency and privacy.

• Unlimited Observability: No feature tiers—every capability is available out of the box, including infrastructure monitoring, log management, APM, and LLM observability.

• Custom Packages: Enterprise plans offer tailored billing and feature configurations.

• Scalable Design: Built for infinite cardinality and retention, allowing customization for high-volume environments.

• Real-Time Dashboards: Fully customizable dashboards for monitoring KPIs, performance metrics, and alerts.

• Integration Support: Compatible with existing DevOps tools and workflows.

• Role-Based Permissions: Allows configuration of access controls and workflows to match organizational structures.

Additional costs may include setup, training, premium support, advanced features, or higher usage beyond the standard subscription.

• Pricing Model: Based on per-node usage, not data volume or user count.

• Free Plan: Includes 3 seats and 1 Kubernetes cluster.

• Team Plan: Starts at $20/month per node.

• Enterprise Plan: Custom pricing with tailored packages and billing.

• Setup Fees: No separate setup fees mentioned; deployment is described as “instant” and “zero-touch”.

• Maintenance Costs: Zero maintenance—Groundcover handles storage and updates within your VPC.

• Support Tiers:

  • Free Tier: Slack community and email support.

  • Standard Tier: Business hours support with response times up to 72 hours.

  • Premium Tier: 24x7x365 support with critical issues addressed in under 2 hours.

• Dedicated Support: Premium plans include a dedicated Slack channel and support engineer.

The software includes comprehensive training to ensure users quickly adopt features, maximize efficiency, and achieve desired outcomes.

• Live Demo Sessions: 30-minute walkthroughs of the platform, pricing, and use cases tailored to your stack.

• Slack Community Access: Available to all users for quick peer and team support.

• Email Support: Included in all plans for general inquiries and troubleshooting.

• Online Documentation: Extensive guides covering installation, usage, integrations, and architecture.

• Support Tiers:

  • Free Tier: Slack and email support with response times up to 72 hours.

  • Standard Tier: Business hours support with faster response times (critical issues < 8 hours).

  • Premium Tier: 24x7x365 support with critical issues addressed in under 2 hours.

• Dedicated Support Engineer: Available in Premium plans for personalized assistance.

• Dedicated Slack Channel: For real-time collaboration and issue resolution with Groundcover’s team.

The software employs robust security measures, including data encryption, access controls, and regular monitoring, to safeguard sensitive information.

• In-Cluster Data Storage: All observability data is stored locally within your own environment—no data leaves your cluster.

• Encrypted Data Tunnel: Secure access to the UI via encrypted channels; no data is persisted on Groundcover’s servers.

• Single Sign-On (SSO): Supports both OIDC and SAML protocols for secure identity management.

• SSO Providers Supported: Okta, OneLogin, Auth0, Azure AD, PingIdentity, Google Identity, Amazon Cognito, IBM Security Verify, and more.

• SOC 2 & ISO 27001 Compliance: Ensures adherence to industry-standard security and privacy protocols.

• BYOC Architecture: Keeps control of data within your Virtual Private Cloud (VPC), enhancing privacy and compliance.

The software delivers regular updates to enhance features, improve security, fix issues, and ensure optimal performance.

• Automated Updates: Groundcover handles updates seamlessly within your environment.

• Zero Instrumentation Required: Updates do not require code changes or manual intervention.

• Update Channels: Managed through the Groundcover platform and documentation portal.

• Release Cadence: Updates are rolled out regularly, with changelogs and feature announcements published in the docs.

• Minimal Resource Impact: Updates are designed to maintain near-zero impact on CPU and memory usage.

The software ensures that all business and customer data remains the sole property of the user, with full control over access and portability.

• Data Residency: All observability data is stored within your own infrastructure—nothing leaves your environment.

• BYOC Architecture: Groundcover uses a Bring Your Own Cloud model, ensuring full control over data location and access.

• Encrypted Access: UI access is secured via encrypted tunnels; Groundcover does not persist or store your data externally.

• User Rights: Users retain full ownership of their data and can delete their accounts or request data removal at any time.

• Third-Party Sharing: Data is not shared with third parties unless explicitly authorized or required by law.

• Portability: Since data is stored locally, organizations can migrate or export observability data without vendor lock-in.

The software supports seamless scaling, allowing businesses to expand users, features, and data capacity as their operations grow.

• Node-Based Pricing: Groundcover charges per node, not per user or data volume—making it easy to scale without cost spikes.

• Unlimited Observability: No feature tiers or caps—every capability is available regardless of scale.

• Minimal Footprint: Designed for infinite cardinality and retention with low resource usage, enabling seamless scaling.

• No Sampling or Rate Limits: Full data capture regardless of environment size or traffic volume.

• Flexible Deployment: Runs across cloud, on-prem, and hybrid setups—ideal for growing or shrinking infrastructure.

The software’s terms and conditions define usage rights, responsibilities, renewal and cancellation policies, and compliance requirements to ensure transparency and fair use.

• Subscription Term: Defined in your order form—monthly or annual durations are typical.

• Renewal: Contracts may auto-renew unless canceled within the specified notice period.

• Cancellation: Users can terminate for convenience or cause; must follow procedures outlined in the agreement.

• Partner Agreements: If purchased via a reseller, partner terms may apply, but Groundcover’s terms take precedence.

• Notice Period: Typically requires advance notice before renewal or cancellation; exact duration depends on the plan.

• Refunds & Penalties: Early termination may not include refunds unless specified; no hidden fees mentioned.

• On-Site Services: Optional and subject to additional fees if requested

The software meets industry compliance standards by ensuring data security, regulatory adherence, and reliable audit readiness.

• SOC 2 Type II: Ensures secure handling of data across availability, confidentiality, and privacy dimensions.

• ISO/IEC 27001: Adheres to international standards for information security management systems.

• GDPR: Compliant with EU data protection regulations, including user consent and data deletion rights.

• Data Sovereignty: Data remains within your legal jurisdiction, supporting compliance with local regulations