Ease of Use and Navigation: Users frequently highlight GroSum's intuitive and user-friendly interface, which simplifies the performance review process, making it accessible even for first-time users​

Effective for OKR Management: Many customers praise its structured approach to OKRs (Objectives and Key Results), helping teams define objectives and track progress effectively​.

Comprehensive Performance Features: The software provides robust functionalities, such as goal setting, 360-degree feedback, appraisal workflows, and reporting tools. These features are appreciated for facilitating detailed performance evaluations​.

Customer Support: The support team is often commended for being responsive and proactive in guiding users, especially during the onboarding phase​.

Value for Money: Many users feel the software offers excellent features at a competitive price point, starting at $4 per employee per month​.

User Interface (UI) and Experience (UX): While generally functional, some users find the UI outdated, suggesting improvements could enhance the overall experience.

Limited Integrations: There are requests for broader integration options with other platforms, such as order management systems, to streamline workflows​.

Specific Features Missing: Some users have noted limitations, like the inability to automatically pull employee names in specific contexts, which could improve efficiency​.