Fullview

Fullview is a next-generation customer support and experience platform that allows support teams to solve customers' issues faster, smarter, and more securely. At its most fundamental level, Fullview offers advanced session replay and cobrowsing capability that allows support agents to see, observe, and interact with a user's session in real time. This enables agents to see precisely what the customer is looking at, instantly understand the context of any problem, and even take over to guide the user through complex procedures or debug problems directly on their screen. The platform is built to easily integrate into existing ticketing and support systems, enabling organizations to simply plug Fullview into their daily workflows and resolve more tickets on the first contact, reducing average handling times and customer satisfaction dramatically. One of the standout features of Fullview is its cobrowsing feature that enables support reps to collaborate with users in-app without downloads or technical configuration. Agents can highlight interface elements, fill out forms, and step users through solutions one by one without sacrificing top-notch security and privacy standards. This kind of hands-on support is especially worth its weight in gold when it comes to resolving user interface confusion or onboarding new customers, because agents can provide real-time, one-on-one support that phone or chat support just can't match. In addition, Fullview's session replay and console log features allow support teams to better understand the user experience, reproduce bugs, and communicate more effectively with dev teams, leading to faster issue resolution and continuous product improvement. Security and compliance form the foundation of Fullview's architecture. The platform delivers enterprise-grade security with SOC2 compliance, regional cloud hosting, and robust privacy controls such as easy data redaction, SSO, and SAML 2.0 support. This ensures that sensitive customer data is protected at all times and that companies can meet stringent regulatory requirements. Fullview's privacy-first approach, combined with its potential to cut average handling times by up to 50%, makes it a high-ROI solution for support teams today that wish to deliver excellent customer experiences while maintaining operational efficiency and compliance. As a result, Fullview is trusted by companies wanting to turbocharge their support processes and provide faster, more efficient, and more secure support to their users.

Fullview differentiates itself from the rest by offering a uniquely integrated and streamlined customer support experience that reduces resolution times dramatically and boosts user satisfaction. Its strongest selling point is the seamless integration of real-time cobrowsing with automated session replay, allowing support staff to instantly see what users are seeing, point at it directly on their screens, and correct issues without the frustration of constant back-and-forth interaction. This real-time, visual approach not only eliminates misunderstandings but also enables initial issue resolution by agents, with many customers experiencing up to 50% lower average handling times after implementing Fullview. Compared to more traditional support solutions in chat or phone form, the screen control and highlighting features of Fullview within the application enable in-your-hands, side-by-side problem-solving, which is especially beneficial for complex interfaces or onboarding scenarios. Another differentiator is the native integration capabilities of Fullview. The solution natively integrates with the most popular ticketing tools and live chat suppliers, inserting itself into existing support processes without affecting day-to-day business. The integration makes it easier to support by linking session replays and cobrowsing to support tickets, giving agents real-time context about user issues and allowing them to resolve tickets faster with fewer questions. For development teams, Fullview provides visibility to console logs and entire session recordings, which can help streamline reproducing and debugging bugs, enhancing engineering-support collaboration. Customers highlight that this integrated platform removes the need for separate standalone tools, streamlining user journey insight, error tracking, and live support into an easy-to-use, all-in-one platform. Security and privacy are also basic benefits of Fullview. It is entirely SOC2 compliant, offers regional cloud hosting, and supports business-level privacy controls like easy data redaction, SSO, and SAML 2.0 support. This focus on compliance and security makes it possible for organizations to use Fullview with confidence in highly regulated markets and overseas markets. Customer reviews are always very positive regarding Fullview, mentioning ease of setup, fair price, and the obvious impact it has on customer satisfaction and operational efficiency. With the combination of real-time context, hands-on assistance, deep integrations, and security leadership, Fullview delivers a high-ROI solution that surpasses the functionality of traditional support tools and is a best-in-class platform for today's customer-centric organizations.

• Small Businesses (1-99)
• Mid Market (100-500)
• Enterprise (500+)