Fullview

Fullview is a customer experience platform designed to accelerate and improve real-time customer support and product analytics without requiring downloads. It offers zero-download cobrowsing that allows support agents to see and interact with customers’ screens directly within the app, enabling them to guide users through issues in a multiplayer mode. Fullview automatically records user sessions with sensitive data redacted, providing session replays that help support teams understand exactly where customers encounter problems. The platform also collects console and network logs to generate detailed bug reports, improving collaboration between support and development teams. Fullview integrates with existing tools and supports multi-channel communication, live chat, voice, and video calls, all while maintaining enterprise-grade security and GDPR compliance with data hosted in the EU. Its features reduce average handling and resolution times by up to 50%, enhance customer satisfaction, and empower teams with AI-powered insights and analytics to optimize customer experience and support quality. Overall, Fullview combines session replay, cobrowsing, real-time communication, and troubleshooting tools into a privacy-focused, seamless platform for customer support and product teams.