Users find FITR to be a comprehensive and complete platform that simplifies running coaching businesses, including programming, client communication, billing, and storefront presentation, making processes easy and smooth.
The interface is praised for being easy to use, both for coaches and clients, with a clean and user-friendly design that enhances the overall experience.
FITR is seen as a game-changer for online programming, offering great functionality like direct client messaging, automated program delivery, and progress tracking.
Customer service is highlighted as exceptional, with quick and helpful responses that enhance user satisfaction.
The software supports full client management with advanced features such as customizable automatic messages, coach performance feedback, group chat, and multiple program handling.
Some users find programming to be time-consuming due to the blank canvas format, which while flexible, requires more effort to create detailed programs.
There are requests for more features such as multi-coach admin access, the ability for coaches to add their own benchmark exercises, and additional calendar flexibility (e.g., ability to prescribe workouts without assigning specific days).
Some clients express concerns about the software's cost, considering it higher than some competitors.
A few users note the need for improvements in the programming interface to make it easier to manage weekly/monthly plans and client calendars.
There are wishes for a members portal for educational resources and enhancements in the face-to-face coaching usability, although some issues have been addressed over time.
