eSkill
By eSkill Corporation
Initial Consultation and Needs Assessment: eSkill’s team consults with your organization to understand hiring goals, job roles, and specific assessment needs. This step ensures the platform is tailored to your requirements.
Account Setup and Platform Configuration: Your account is created, and the platform is configured to match your workflows. This includes setting up user roles, permissions, and integration with existing HR or ATS systems if needed.
Assessment Customization and Creation: You select from eSkill’s library of pre-built tests or create custom assessments using their modular question bank. eSkill’s experts can assist in designing job-specific tests.
Integration with HR Systems: eSkill integrates with popular HR, ATS, or LMS platforms to ensure seamless workflow and data transfer, reducing manual entry and streamlining candidate management.
Training and Onboarding for Administrators: Administrators and hiring managers receive training on using the platform, creating assessments, sending tests, and interpreting results. This can include live demos, documentation, and ongoing support.
Pilot Testing and Feedback: A pilot round of assessments may be run with a small group to ensure everything works as intended. Feedback is gathered and adjustments are made as needed.
eSkill is designed to be highly customizable, enabling organizations to tailor the platform to their unique business needs and hiring objectives. Here are the key data points illustrating the depth and breadth of eSkill’s customization features:
Build Custom Tests: Organizations can create assessments from scratch, selecting specific questions to match job roles or business requirements.
Mix and Match Subjects: Combine questions from over 800 pre-built tests and modular subjects to create multi-disciplinary assessments.
Upload Proprietary Content: Add your own questions, digitize paper-based assessments, and incorporate company-specific scenarios or policies.
Edit Existing Tests: Modify or remove questions from eSkill’s library to fine-tune assessments for particular roles or departments.
Role-Specific and Industry-Specific Tests: Build assessments that target the exact skills and competencies required for any position, including technical, soft, and behavioral skills.
Multiple Question Types: Support for multiple-choice, fill-in-the-blank, simulations, video responses, audio uploads, and free-form answers allows for realistic and varied evaluations.
Simulations and Real-World Scenarios: Create job simulations and situational judgment tests that mirror actual workplace tasks and challenges.
Custom Difficulty and Length: Adjust the complexity and number of questions to suit different job levels and organizational standards.
White Labeling: Customize the assessment interface with your company’s logo, color scheme, and branding for a seamless candidate experience.
Personalized Communications: Tailor email invitations, confirmation messages, and test instructions to reflect your company’s tone and requirements.
Custom Fields: Collect additional candidate information relevant to your hiring process, such as location or citizenship status.
Integration with HR Systems: Seamlessly connect eSkill with popular ATS, HRIS, and LMS platforms for efficient data flow and workflow alignment.
Custom Reporting: Generate compliance-ready, customized reports and analytics to support data-driven hiring decisions.
Dedicated Assessment Experts: Access to eSkill’s specialists to help design, refine, and optimize custom assessments for ongoing improvement.
Continuous Refinement: Ongoing support to update and enhance assessments as business needs evolve.
Industry-Specific Implementations: Companies in sectors like manufacturing, healthcare, finance, and legal services have used eSkill to create highly tailored assessments, including multilingual tests and proprietary safety or compliance modules.
eSkill provides a training and support system to ensure new users can effectively utilize its pre-employment assessment platform. Here’s what new users can expect:
Personalized Onboarding: New clients typically receive a tailored onboarding process, which may include a welcome letter, an onboarding schedule, and guidance on completing initial setup tasks. This helps users know what to expect during their first days and weeks with the platform.
Live Demonstrations and Training Sessions: eSkill offers live demos and interactive training sessions for administrators and hiring managers. These sessions cover platform navigation, assessment creation, sending tests, and interpreting results, ensuring users quickly become proficient.
Training Guides and Documentation: Users have access to detailed training guides, including the eSkill Application Training Guide, which provides step-by-step instructions for creating and managing assessments.
Ongoing Learning: eSkill encourages a continuous learning approach, offering refresher modules and repeated cycles of testing and learning to reinforce knowledge and skills over time.
Dedicated Account Managers: Each client is assigned a proactive account manager who provides personalized assistance, answers questions, and ensures users get the most out of the platform.
Multi-Channel Support: eSkill offers continuous customer support via chat, email, and phone, making it easy for users to get help whenever needed.
Knowledge Base: A comprehensive online knowledge base is available, offering articles, FAQs, and troubleshooting resources for self-service support.
Responsive Assistance: Users consistently report that eSkill’s customer service team is helpful, friendly, and quick to resolve any issues that arise.
eSkill employs a multi-layered approach to data security, ensuring the confidentiality, integrity, and availability of client and candidate information throughout the assessment process. Below are the key security measures in place:
TLS Encryption: All data transmitted over public networks is encrypted using TLS 1.2 or higher, safeguarding information from interception and unauthorized access during transmission.
Cloud-Based Security: Data is stored in secure AWS data centers, leveraging high-availability architecture and eliminating single points of failure.
Strict Access Controls: Only vetted, authorized personnel can access sensitive information. All user actions are logged for compliance and security monitoring.
Role-Based Access: Permissions are assigned based on job roles, ensuring segregation of duties and secure data handling. Internal logs track and audit changes to comply with GDPR and other regulations.
Employee Security Policies: All employees undergo background checks and receive regular cybersecurity training based on industry standards (e.g., OWASP).
Network Segmentation: Hardened router configurations and segmented networks reduce exposure to cyber threats.
Proactive Monitoring: Continuous monitoring and active vulnerability scanning are conducted to detect and address threats in real time.
Third-Party Penetration Testing: Regular external security assessments and penetration tests are performed to identify and mitigate vulnerabilities.
Regulatory Compliance: eSkill adheres to EEOC, OFCCP, ADA, GDPR, and other data protection regulations, ensuring fair and lawful handling of personal data.
Data Minimization: Only necessary information is collected, and data retention policies ensure information is not kept longer than required.
User Rights: Users have the right to access, rectify, erase, restrict, or object to the processing of their personal information, in line with data protection laws.
High-Availability Cloud Architecture: Data is replicated in real-time across multiple geographic locations for redundancy and failover protection.
Disaster Recovery Plan: eSkill maintains a SOC 2 Type II certified disaster recovery plan, with regular failover testing to ensure rapid restoration of services in case of incidents.
Automated Monitoring: 24/7 system monitoring allows for immediate detection and response to anomalies or security threats.
Proctoring Solutions: eSkill uses online proctoring (live and automated), ID verification, and video monitoring to ensure test integrity.
eSkill maintains an active update schedule to ensure its platform remains secure, functional, and aligned with user needs. Updates are released regularly, with evidence of notable platform updates occurring at least several times a year. For example, a significant platform update was rolled out in April 2025, introducing enhancements to custom test creation, new content additions, and various functionality improvements. These updates typically include both new features and minor bug fixes, reflecting a continuous improvement approach.
Regular Releases: eSkill demonstrates a pattern of releasing updates periodically, often every few months. Content updates, such as new questions or refreshed test modules, are added on an ongoing basis to keep the assessment library current and relevant.
Responsive to User Needs: Feature enhancements and bug fixes are introduced as needed, with the platform responding to user feedback and evolving requirements.
Announcement and Documentation: Each update is typically accompanied by a detailed announcement or blog post outlining the new features, improvements, and any changes to existing workflows. This ensures users are informed about what’s new and how to leverage the latest capabilities.
Seamless Deployment: Updates are managed through the cloud-based platform, allowing for seamless deployment with minimal disruption to users. Most updates are applied automatically, requiring no manual intervention from clients.
eSkill’s policy distinguishes between different user roles—clients (organizations), test takers (candidates), and website visitors. The company acts as a data processor for clients and as a data controller in certain cases, such as direct user interactions. Clients who use eSkill to assess candidates retain ownership and control over the candidate data they collect through the platform. eSkill does not sell, rent, or distribute personal information except as required by law or as necessary to provide its services. Clients are responsible for ensuring that any additional data they collect via custom fields or assessments complies with all applicable laws and regulations.
eSkill supports data portability rights by global data protection laws such as the GDPR. Both clients and test takers have the right to request a copy of their personal data:
Test Takers: Can order a complete copy of their data at any time. eSkill will deliver this data within 30 working days, typically as spreadsheet files in Microsoft Excel format. Logical relationships between datasets are preserved using unique identifiers.
Clients: May have their data deleted by canceling their accounts. Upon request, eSkill will provide a copy of the client’s data before deletion.
If eSkill is acting as a data processor (i.e., handling data on behalf of a client), it will notify the data controller (the client) of any portability requests from data subjects without undue delay.
Clients: eSkill retains test-based information as long as the client’s account is active plus one year. After this period, data is removed and archived.
Test Takers: Information is kept as long as the client’s account is active plus one year. Test takers can request data removal at any time.
Website Visitors: Information is retained only as long as the visitor wishes to receive requested materials, with options to unsubscribe or request deletion at any time.
Under data protection laws, users have the following rights:
Access: Request copies of personal information.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of personal data in certain circumstances.
Restriction and Objection: Limit or object to processing under specific conditions.
eSkill is designed to accommodate organizations of all sizes and offers flexible terms that allow clients to scale their usage up or down as their hiring needs evolve. Here’s how eSkill manages scaling:
Tiered Plans: eSkill provides multiple subscription tiers—such as Foundation, Growth, and Scale—each tailored to different organizational sizes and requirements. These plans vary by features, customization options, and support levels, allowing organizations to select the most appropriate package and move between tiers as their needs change.
Flat-Rate and Per-Test Packages: Organizations can choose between flat-rate annual subscriptions (which allow unlimited or high-volume testing) and per-test-score packages, which are ideal for smaller or fluctuating hiring needs. This flexibility ensures that companies only pay for what they use and can easily increase or decrease their testing volume.
Seamless Transitions: Clients can upgrade to higher-tier plans for additional features (such as advanced customization or dedicated account management) or downgrade to basic plans if their hiring volume decreases. The transition between plans is managed smoothly, with support from eSkill’s account management team.
Top-Up Options: For organizations using per-test packages, it’s possible to purchase additional test credits as needed, with no minimum or maximum limits. This pay-as-you-go model is particularly useful for businesses with seasonal or unpredictable hiring patterns.
No Set-Up or Cancellation Fees: Many eSkill packages do not require long-term commitments, set-up charges, or cancellation fees, making it easy for organizations to adjust their usage without financial penalties.
Monthly and Annual Billing: Subscription plans are available with both monthly and annual billing options, giving clients further control over their budget and commitment period.
Scalable Architecture: eSkill’s cloud-based platform is built to handle increased user numbers, test volumes, and additional features without disruption, supporting organizations as they grow or restructure.
Automatic Renewal: After the initial contract term (as specified in the signed order), eSkill agreements automatically renew for successive periods equal to the original term unless either party provides written notice of non-renewal at least 30 days before the current term ends.
Fee Adjustments: eSkill reserves the right to adjust service rates and fees annually after the first 12 months. While increases are generally limited to 5%, eSkill may adjust fees as needed to stay competitive.
Overage Charges: If usage exceeds the agreed metrics (such as the number of test results), eSkill may charge an overage fee, typically $30 per additional test result unless otherwise specified.
Invoice and Payment: All fees are payable as outlined in the order, typically in USD, and are exclusive of applicable taxes. Payments are non-refundable regardless of actual usage, unless otherwise stated in the agreement.
Notice Requirement: Either party can terminate the agreement by providing written notice if the other party materially breaches the contract and fails to cure the breach within 10 days of receiving written notice. For breaches involving confidential information or intellectual property, the cure period is reduced to 2 days.
Non-Renewal: To avoid automatic renewal, either party must provide written notice of intent not to renew at least 30 days before the end of the current term.
Immediate Termination: eSkill may immediately terminate the agreement for uncured breaches that cannot be remedied, or for conduct likely to harm eSkill’s reputation or cause material damage.
No Refunds: Upon termination, clients are not entitled to credits or refunds for any unused portion of the agreement, except as expressly provided in the contract.
Account Cancellation: Clients may cancel their account by contacting their account manager. Data associated with the account is retained for up to one year after cancellation, after which it may be permanently deleted.
eSkill’s pre-employment assessment platform is designed to ensure organizations meet a wide range of regulatory and industry compliance standards throughout the hiring process. Below are the key compliance frameworks and standards that eSkill adheres to:
EEOC (Equal Employment Opportunity Commission): eSkill assessments comply with the Uniform Guidelines on Employee Selection Procedures (UGESP), ensuring that hiring tests are fair, unbiased, and free from discrimination. This helps organizations avoid adverse impact and supports equitable hiring practices.
OFCCP (Office of Federal Contract Compliance Programs): The platform supports compliance with federal contractor requirements, ensuring non-discriminatory hiring and record-keeping.
ADA (Americans with Disabilities Act): eSkill’s assessments are accessible and provide reasonable accommodations, supporting inclusive hiring for candidates with disabilities.
ADEA (Age Discrimination in Employment Act): The platform is designed to prevent age-based discrimination in pre-employment testing.
GDPR (General Data Protection Regulation): eSkill supports full compliance with GDPR, ensuring candidates’ personal data is processed lawfully, transparently, and securely. Users have rights to access, rectify, erase, restrict, or port their data.
HIPAA (Health Insurance Portability and Accountability Act): For clients in the healthcare sector, eSkill offers HIPAA-compliant assessments to protect sensitive health information.
SOC 2 Type II: eSkill maintains a certified disaster recovery plan and robust cloud security controls in line with SOC 2 Type II requirements for data protection and business continuity.
I-9 Compliance: eSkill provides tools and best practices to help organizations comply with employment eligibility verification requirements.
Regular Security Audits: The platform undergoes third-party penetration testing, vulnerability assessments, and continuous monitoring to ensure ongoing compliance and data protection.
