Elite EXTRA
By Epicor Software Corporation
Excellent Customer Support: Users consistently praise the support team for being responsive, knowledgeable, and helpful during setup and ongoing use.
Ease of Use: The interface is generally considered user-friendly, especially for dispatchers and drivers.
Real-Time Tracking: Many appreciate the GPS tracking and ETA updates, which improve delivery transparency and accountability.
Customizable Features: The software is flexible and can be tailored to different business needs, especially for logistics and delivery operations.
Improved Efficiency: Users report time and cost savings, especially in managing dynamic delivery routes.
Photo Capture on Delivery: The ability to take and view delivery photos enhances accountability and customer service.
GPS Inaccuracy: Some users report that the GPS occasionally misguides drivers or loses signal, affecting tracking reliability.
App Stability Issues: There are occasional complaints about the mobile app logging users out or crashing, especially in low-reception areas.
Clunky Interface in Some Areas: A few users mention that the UI isn’t as modern or intuitive as other platforms, with some features being hard to find or use.
Lag in Data Syncing: Delays in syncing with other systems (like Excede) and GPS updates have been noted.
