Device Magic
By Canvas Solutions, Inc
Device Magic typical implementation process:
Account Setup: Sign up for Device Magic and set up your organization’s account, assigning administrator roles as needed.
Form Creation: Use the intuitive drag-and-drop Form Builder to design custom digital forms tailored to your business needs, such as maintenance, safety, inspection, or quality checklists. You can also choose from sample forms or have Device Magic’s team build forms for you.
User and Device Onboarding: Add team members and assign devices. Users can be invited via the management console or can join when they download the Device Magic mobile app. Getting users up and running typically takes just a few minutes.
Form Deployment: Assign and distribute forms to the appropriate field staff or teams. Forms are accessible on smartphones and tablets, and can be completed anywhere, even offline.
Integration and Data Routing: Configure how and where collected data is delivered-set up integrations with your preferred data systems (e.g., cloud storage, email, databases), and select output formats (PDF, Excel, etc.).
Testing and Validation: Run test submissions to ensure forms, workflows, and integrations function as intended. Make adjustments as needed before full rollout.
Device Magic offers extensive customization capabilities to align with specific business requirements across various industries. Below is a detailed overview of its customizable features:
Drag-and-Drop Form Builder: Device Magic provides an intuitive interface allowing users to create custom forms without coding. This includes adding various field types such as text inputs, checkboxes, radio buttons, and more.
Advanced Field Options: Forms can incorporate conditional logic, input validation, required fields, and calculated answers to ensure data accuracy and relevance .
Rich Data Types: Users can collect diverse data types, including images, signatures, sketches, barcodes, and GPS coordinates, enhancing the depth of information gathered .
Sub-Forms: The platform supports sub-forms, allowing for dynamic data collection when the number of entries is variable, such as inventory counts or recording multiple items.
Automated Workflows: Device Magic enables the automation of data routing based on form responses, ensuring that information reaches the appropriate destinations promptly.
Dispatch Feature: Forms can be dispatched with pre-populated data to field teams, streamlining the task
assignments and data collection processes
Destination Rules: Users can set conditions for data delivery, such as sending completed forms to specific email addresses or integrating with other systems based on form inputs .
Third-Party Integrations: Device Magic integrates with various platforms, including cloud storage services and communication tools, facilitating seamless data transfer and management.
Custom Resources: Users can upload resources like Excel files to populate form fields dynamically, ensuring consistency and reducing manual entry errors.
Custom PDF Templates: The platform allows for the creation of customized PDF reports, enabling organizations to maintain branding and present data in a structured format
Analytics Dashboards: Users can build custom dashboards and charts to visualize data trends, monitor key metrics, and derive actionable insights.
User Groups and Roles: Administrators can define user groups and assign roles with specific permissions, ensuring that team members have appropriate access to forms and data.
Device Compatibility: Device Magic supports form completion on various devices, including smartphones, tablets, and desktops, providing flexibility for field and office personnel.
White Labeling: Organizations can customize the Device Magic app with their branding elements, offering a cohesive user experience.
Device Magic's pricing structure encompasses various components, including subscription fees, optional setup and support services, and potential overage charges. Here's a detailed breakdown:
Device Magic offers several pricing plans tailored to different organizational needs:
Professional Plan: Priced at $25 per device per month when paid annually. This plan includes features such as advanced form destinations, basic submission data formats, custom branding, a drag-and-drop form builder, and intelligent workflows.
Enterprise Plan: Custom pricing based on volume and specific requirements. This plan encompasses all features of the Professional Plan, plus advanced submission formats (Excel, JSON, XML), access to the Device Magic API, dispatch capabilities, enhanced security, and enterprise destinations.
Free Plan: Offers unlimited forms and submissions on a single device, suitable for individuals or small teams evaluating the service.
Free Onboarding Assistance: Device Magic provides free onboarding support, including the creation of your first form and access to their online Help Center.
White Glove Services: For organizations seeking additional support, Device Magic offers premium services where their experts handle form building, configuration, and maintenance. This includes:
Standard Services: Specialized onboarding assistance, ongoing form building, configuration, maintenance, and support for custom templates and reports.
Premium Services: All features of the Standard Services, plus a dedicated support manager and a comprehensive support level agreement tailored to business needs.
Pricing for White Glove Services is not publicly listed and requires direct consultation with Device Magic.
Included Support: All plans come with access to Device Magic's support team via email, live chat, and phone, as well as the online Help Center.
Device Magic offers a suite of training and support services to assist new users in effectively utilizing their platform. Here's an overview of the resources and assistance available:
To facilitate a smooth start, Device Magic provides free onboarding support. This includes building your first form at no cost and offering guidance through their global support team via live chat, email, or phone. This service aims to help users quickly implement their solutions without initial setup challenges.
Device Magic maintains a comprehensive online Help Center filled with hundreds of articles, tutorials, and video resources. These materials cover various aspects of the platform, such as:
Navigating the Management Console
Customizing forms and templates
Managing users and roles
Setting up destinations and delivery rules
Troubleshooting common issues
This self-service resource is designed to empower users to find answers and learn at their own pace.
For organizations seeking additional assistance, Device Magic offers premium "White Glove" services. These services include:
Expert form building and configuration
Ongoing form maintenance and updates
Dedicated Support Manager
Service Level Agreements (SLAs) for guaranteed product
This tiered support is ideal for businesses that prefer to outsource form management and require a higher level of service assurance.
Device Magic provides support through various channels to accommodate different user preferences:
Email Support: Direct assistance for inquiries and issues.
Live Chat: Real-time support is accessible within the platform.
Phone Support: Personalized assistance during business hours.
Knowledge Base: Access to FAQs, forums, and detailed documentation
This multi-faceted approach ensures users can receive help in the manner most convenient for them.
To support user education and proficiency, Device Magic offers various training materials, including:
Webinars: Interactive sessions covering platform features and best practices.
Video Tutorials: Step-by-step guides demonstrating key functionalities.
Documentation: Comprehensive manuals and user guides
These resources are designed to cater to different learning styles and help users maximize the platform's capabilities.
Device Magic implements a suite of security measures to ensure the confidentiality, integrity, and availability of your data throughout its lifecycle. Here's an overview of the key security protocols and practices in place:
In-Transit Encryption: All data transmitted between devices and servers is secured using HTTPS/TLS protocols. Device Magic's transmission protocols have received 'A' or better ratings in Qualys SSL Labs tests, ensuring robust protection during data transfer.
At-Rest Encryption: Data stored on Device Magic's servers is encrypted and securely hosted on Amazon Web Services (AWS) in the U.S. East Coast. These servers are deployed across multiple availability zones for redundancy and are regularly patched for vulnerabilities.
On-Device Encryption: The mobile application encrypts stored data, including form submissions and reference data, when supported by the underlying platform. This ensures data remains protected even if the device is lost or compromised.
User Roles and Permissions: Administrators can define user roles with specific permissions, controlling access to forms and data within the organization. This granular control ensures that users only access information pertinent to their roles.
Two-Factor Authentication (2FA): Device Magic supports 2FA, requiring users to verify their identity through an additional authentication method, such as SMS or Google Authenticator, enhancing account security.
Single Sign-On (SSO): For Enterprise plans, Device Magic offers SSO integration, allowing users to log in using their organization's existing authentication systems, streamlining access and maintaining centralized credential management.
Regular Backups: All data stores are backed up at least once daily and retained for a minimum of 30 days, ensuring data can be recovered in the event of loss or corruption.
Secure Hosting: Device Magic's infrastructure is hosted on AWS, benefiting from its robust security features and compliance certifications.
Regional and On-Premise Hosting Options: For organizations with specific data residency requirements, Device Magic offers region-based hosting options and on-premise deployment solutions, ensuring data remains within designated geographic boundaries.
Employee Access Controls: Access to servers and customer data is restricted to key employees who require it for their roles. All employees undergo background checks and sign confidentiality agreements.
Mandatory 2FA for Employees: All Device Magic employees are required to use two-factor authentication, adding an extra layer of security to internal systems.
Audit Logs: Enterprise plans include audit logging capabilities, allowing organizations to track user activities, form submissions, and data access, facilitating compliance and security monitoring.
Device Magic policies on data ownership and portability are designed to provide users with control over their data while ensuring compliance with legal and security standards. Here's an overview:
User Rights: Users retain ownership of the content they submit, post, or display through Device Magic's services. This includes form submissions, uploaded files, and other user-generated content.
License to Device Magic: By using the service, users grant Device Magic a non-exclusive, worldwide, transferable, sublicensable license to use, modify, copy, publish, and distribute the user content. This license facilitates the operation and improvement of the services, but does not transfer ownership of the content to Device Magic.
Responsibility: Users are responsible for the content they provide and must ensure they have the necessary rights to submit such content. Device Magic is not liable for any use of user content under the granted license.
Export Options: Device Magic allows users to export their data in various formats, such as PDF, Excel, JSON, and XML. This flexibility supports data portability and integration with other systems.
Integrations: The platform supports integrations with numerous third-party services, including cloud storage providers like Dropbox, OneDrive, and ShareFile. Additionally, users can utilize Zapier to connect with over 300 other applications, facilitating seamless data transfer and workflow automation.
Device Magic offers flexible subscription options to accommodate organizations as their needs evolve. Here's an overview of how scaling up or down is managed:
Adding Devices or Users: You can add devices or users to your account at any time. Charges for these additions are prorated based on the remaining time in your current billing cycle.
Plan Upgrades: Upgrading to a higher-tier plan is straightforward and can be done at any point during your subscription.
Removing Devices or Users: Devices or users can be removed from your account at any time. However, downgrades to license count or plan type require a 30-day written notice and will take effect at the next renewal date.
Plan Downgrades: Similar to removing devices or users, downgrading your subscription plan necessitates a 30-day written notice and will be processed upon the next renewal.
Account Standing: Downgrades cannot be processed if your account has a past-due balance. All outstanding payments must be settled before changes take effect.
Subscription Renewal: Subscriptions automatically renew unless you provide a 30-day written notice of cancellation before the renewal date.
Cancellation Policy: You may cancel your subscription at any time by contacting Device Magic. Cancellations become effective at the end of the current subscription term, and no refunds are provided for unused portions.
Device Magic terms and conditions for contract renewal and cancellation are designed to provide flexibility for organizations while ensuring clear guidelines for subscription management. Here's an in-depth overview:
Automatic Renewal: All subscriptions, whether initiated through a signed contract or online via the Pricing Page, automatically renew at the end of each billing cycle (monthly or annually), unless a cancellation notice is provided at least 30 days before the renewal date.
Notification of Price Changes: For online (clickthrough) subscriptions, Device Magic will notify users of any price changes before the new rates take effect. If users disagree with the changes and communicate this accordingly, the subscription will not automatically renew.
Notice Period: To cancel a subscription, users must provide a written notice at least 30 days before the end of the current subscription term. Cancellation requests should be sent to [email protected].
Effective Date: Cancellations become effective at the end of the current subscription term. Users will continue to have access to the service until that date.
No Refunds: Device Magic does not offer refunds for unused portions of the subscription term. Device Magic
Account Standing: Cancellations cannot be processed if the account has a past-due balance. All outstanding payments must be settled before the cancellation takes effect.
Adding Devices or Users: Additional devices or users can be added at any time. Charges for these additions are prorated based on the remaining time in the current billing cycle.
Removing Devices or Users: Devices or users can be removed from the account at any time. However, downgrades to license count or plan type require a 30-day written notice and will take effect at the next renewal date. nocode.devicemagic.com
Account Standing: Downgrades cannot be processed if the account has a past-due balance. All outstanding payments must be settled before changes take effect.
Payment Methods: Device Magic accepts major credit cards, including Visa, MasterCard, and American Express. If you don't have a credit card, you can contact their support team for alternative arrangements.
Late Payments: If payment is not received on time, Device Magic reserves the right to suspend or terminate access to the service.
Device Magic is committed to supporting organizations in maintaining compliance with various data protection and industry-specific regulations. While the platform does not explicitly state certifications such as SOC 2 or ISO 27001, it offers features and practices that align with several compliance standards.
Regionalized Data Hosting: Device Magic provides multi-region server support, allowing customers to choose a server region to ensure that their data remains within a specified geographic area. This feature is particularly beneficial for organizations subject to GDPR, as it helps meet data residency requirements and enhances data control .
Data Protection Measures: The platform implements administrative, technical, and physical safeguards to protect personal data against accidental or unlawful destruction, loss, alteration, or unauthorized access. These measures include encryption, firewalls, and secure socket layer (SSL) technology .
Data Security: Device Magic offers robust security features, making it suitable for collecting form data in environments that fall under HIPAA regulations. The platform's security infrastructure is designed to protect sensitive health information, although specific details about HIPAA compliance are not explicitly stated .
Safety Compliance Tools: Device Magic provides tools to help organizations perform job safety analysis, near-miss reporting, and other safety-related tasks. These features assist in maintaining compliance with OSHA regulations by ensuring that safety protocols are followed and documented accurately .
Consumer Privacy Rights: The platform acknowledges the rights of California residents under the CCPA, including the right to request information about personal data disclosures and to opt out of the sharing of personal data for marketing purposes. Users can submit requests to [email protected] to exercise these rights .
Data Processing Agreements (DPAs): While not explicitly mentioned, organizations concerned with compliance may inquire about Device Magic's data processing agreements to ensure that contractual obligations align with regulatory requirements.
