Curogram
By Curogram, Inc
Two-Way HIPAA-Compliant Texting: This is the most highly praised feature. Users love the ability to communicate securely and directly with patients via text message using their local office number, which cuts down on phone calls by up to 50% and improves patient satisfaction.
Reduced No-Shows: The automated, customizable appointment reminders (via text, email, or voice) are extremely effective, with many users reporting a significant reduction in missed appointments (up to 75%).
Seamless EMR/EHR Integration: The software is highly regarded for its ability to integrate with virtually any existing EHR/Practice Management system, automatically syncing data to eliminate duplicate entry and allow staff to manage the schedule from one place.
Automated Patient Intake & Forms: Practices value the ability to text secure online intake forms to patients before their appointment. Patients can complete these forms on their phones, which streamlines the check-in process, shortens waiting times, and reduces administrative burden.
Reputation Management: The system automatically sends review requests to satisfied patients (often using filters to prevent negative reviews from going public), which consistently generates 5-star reviews and significantly boosts the practice's online reputation and search visibility.
Technical Glitches and App Issues: Reviewers have reported that the app, particularly the iOS version, can be "glitchy." Users occasionally need to delete and reinstall the app, and some mention issues like a delay in syncing calendars or patient messages coming through under the wrong patient's name.
Customer Service Decline: While some users praise the customer service responsiveness, others, especially those who have used the platform for a longer period, note that customer service has "drastically gone down," reporting difficulties in getting technical issues resolved.
Data Organization Risk: Because the system heavily relies on patient phone numbers for organization, some users point out that human error in entering or managing patient phone numbers can lead to confusion or errors in communication.
